Customer Service Ambassador
1 week ago
The Customer Service Representative at American Leak Detection of South Florida is a key member of our team, responsible for delivering exceptional customer experiences. This role involves answering customer inquiries, scheduling appointments, and dispatching our technicians for daily jobs. The ideal candidate will be bilingual, fluent in English and Spanish, and possess excellent customer service and communication skills.
Key Responsibilities- Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Appointment Scheduling: Schedule appointments with customers, ensuring seamless communication and coordination with our technicians.
- Dispatch and Routing: Dispatch and route our technicians for daily jobs, ensuring efficient and effective service delivery.
- Customer Experience Management: Manage customer experiences, ensuring high levels of satisfaction and loyalty.
- Bilingualism: Fluency in English and Spanish.
- Excellent Communication Skills: Excellent written and oral communication skills, with the ability to communicate effectively with customers and colleagues.
- Customer Service Experience: Previous experience in customer-facing roles, with a focus on delivering exceptional customer experiences.
- Technical Skills: Proficiency in Microsoft Office Suite and experience with Salesforce is a plus.
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas, and swimming pool leaks using our advanced technology and experience developed over 40+ years. We serve residential homeowners, commercial businesses, and industry professionals, including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.
We are an equal opportunity employer, committed to diversity and inclusion. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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