Client Relationship Manager
2 weeks ago
Who are we?
MATTE Projects is a comprehensive creative agency at the intersection of innovation, narrative, and design. We unite individuals to inspire novel engagement methods, foster enduring progress, and entertain global audiences, while assisting progressive brands and institutions in achieving similar goals. Our studio's expertise encompasses strategic ideation, creative development, branding, experiential design, web solutions, campaign management, and content creation, culminating in full-scale production and execution.
About this position:
As a Client Manager, you will collaborate closely with client and agency teams to devise strategic solutions and spearhead market initiatives. This role is responsible for managing all daily client interactions within your designated business sector alongside the Client Director. The Client Manager will navigate key agency clients through their strategic, creative, and production requirements. A successful Client Manager will embody an entrepreneurial mindset and adeptly balance client demands with the realities faced by the creative and production teams, as well as other internal stakeholders.
Key Responsibilities
- Maintain daily relationships with clients across our Lifestyle, Fashion & Luxury, Spirits & Hospitality, and Technology & Automotive sectors.
- Deliver a consistent and professional client experience, managing expectations throughout the relationship and ensuring timely communication.
- Ensure that accounts operate smoothly and efficiently, both internally with the team and externally with clients.
- Act as the project manager for client initiatives, overseeing the planning, execution, and successful delivery of projects to meet client objectives.
- Oversee the overall health of assigned programs, clients, and projects to ensure deliverables align with the requirements of both internal and external stakeholders.
- Manage new leads, requests for proposals, and the development and presentation of client proposals and pitches.
- Represent MATTE Projects and present proposals at client meetings and events.
- Oversee ongoing project management, execution, and production of marketing programs and campaigns.
- Collaborate with Strategists and Creative teams to develop insights and formulate strategies.
- Create clear and insightful briefs for all projects.
- Participate in key client meetings, including status updates, brand/project briefings, agency day meetings, and cross-agency partner discussions.
- 3-5 years of relevant industry experience, preferably within an agency setting.
- Prior experience in project management is advantageous.
- Exceptional interpersonal and organizational skills, with the ability to prioritize and manage multiple projects effectively.
- Capability to prioritize projects consistently and communicate needs efficiently.
- Experience in the music and live events sector is a plus.
Benefits include:
- Comprehensive Medical, Dental, and Vision coverage.
- 401k with a 4% company contribution max match (eligible after 6 months of employment).
- Fully covered yearly Citibike membership.
- Talkspace membership.
- Competitive PTO package.
- End of Year Recharge paid time off.
- Sabbatical Program option after three years of employment.
- 12 Week Paid Parental Leave for all new parents.
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