Service Coordinator

1 day ago


San Jose, California, United States LHH Full time

Job Title: Service Dispatcher

Location: Remote

Pay Rate: $25-$33 per hour

Contract Length: 3-6 months

Job Summary:

We are seeking a skilled Service Dispatcher to join LHH's operations team. The ideal candidate will have a strong background in dispatching, particularly in service or construction, and will be proficient in Microsoft Office. This role involves creating work orders, scheduling, and ensuring efficient operations.

Key Responsibilities:

  • Dispatch service technicians to ensure timely completion of tasks.
  • Maintain the dispatch schedule to optimize resource allocation.
  • Create and assign work orders to service technicians in the system.
  • Coordinate and schedule all service work, including maintenance, quoted work, time and material, start-ups, and emergency calls.
  • Forecast workload for 2-3 days in advance with assistance from the Service Manager.
  • Communicate professionally with customers, service technicians, and internal stakeholders to resolve issues and meet expectations.
  • Debrief service technicians after each call to ensure quality and efficiency.
  • Maintain maintenance agreements, including billing, scheduling, and staging of materials, database information, and renewals.
  • Review open work orders to ensure timely completion and follow up with customers and service technicians as needed.
  • Verify service timecards for accuracy.

Requirements:

  • Proficiency in Microsoft Office.
  • Experience creating work orders in a system.
  • Scheduling experience.
  • 1-2 years of dispatch experience, preferably in service or construction.


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