Housing Stability Case Coordinator

2 weeks ago


San Jose, California, United States Sacred Heart Community Service Full time
JOB ANNOUNCEMENT


Sacred Heart Community Service is seeking a dedicated Housing Stability Case Coordinator to assist families facing the threat of homelessness. This role involves providing financial support, temporary case management, and facilitating connections to essential community resources.

The ideal candidate will be a proactive, organized individual with exceptional communication abilities, a background in case management, and a deep understanding of the challenges faced by low-income families. A commitment to our mission of transforming lives and alleviating poverty is essential.

For over five decades, Sacred Heart Community Service has been a leading force in combating poverty in the region, employing a dual strategy that addresses immediate needs while advocating for systemic change.


POSITION SUMMARY


The Housing Stability Case Coordinator will work closely with low-income families to avert or resolve homelessness by offering short-term financial assistance, strength-based case management, advocacy, landlord mediation, outreach, and other supportive services aimed at achieving stable, permanent housing.

This role includes screening, assessing, and conducting intakes for potential participants, as well as providing enrolled families with flexible financial aid and temporary case management tailored to their unique situations.


RESPONSIBILITIES AND DUTIES

Case Management (75-85%)

  • Conducts initial screenings and intakes to evaluate participant eligibility and determine the appropriate level of assistance.
  • Engages families through comprehensive assessments of strengths and needs, developing tailored goals and service plans to ensure housing stability.
  • Maintains a diverse caseload of up to 30 households, including those receiving one-time financial aid and those engaged in ongoing case management.
  • Provides information, referrals, and connections to community resources, including public benefits, to support families in maintaining stable housing.
  • Acts as an advocate for families, offering education on tenant rights, landlord mediation, and connections to legal services as necessary.
  • Assists families in locating and securing new housing when required.
  • Supports families with financial literacy and budget counseling services.
  • Facilitates immediate crisis intervention and problem-solving as needed.
  • Connects families to additional opportunities and resources available through Sacred Heart Community Service.
  • Maintains regular communication with families post-assistance to assess housing status and provide ongoing support.
  • Tracks and analyzes monthly goals and objectives in line with operational plans and funder requirements.
  • Documents all program activities, including screenings, intakes, financial assistance, and case management in designated databases.

Participation and Leadership (10-20%)

  • Engages and develops program volunteers through education, training, and support.
  • Supports the recruitment and development of leaders through individual meetings and committee involvement.
  • Collaborates with the Family Assistance Team to ensure comprehensive coverage of responsibilities.
  • Participates in agency-wide programs, events, and outreach initiatives.
  • Attends staff meetings and contributes to team-building activities.
  • Performs additional duties as assigned.

Outreach and Engagement (5%)

  • Promotes the availability of homelessness prevention services through community engagement and partnerships.
  • Builds and maintains collaborative relationships with community partners, including educational institutions and legal entities.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

  • Strong commitment to the vision of a community where every individual is free from poverty.
  • Bachelor's degree in social work, public health, or a related field, or equivalent experience.
  • Three years of experience in human services or a related field.
  • Bilingual and bicultural in English-Spanish, both written and verbal.
  • Experience in culturally competent, strength-based case management and community resource linkage.
  • Knowledge of intake, assessment, service planning, and crisis intervention processes.
  • Strong communication skills, with the ability to convey difficult messages compassionately.
  • Sensitivity to issues affecting households experiencing homelessness or related challenges.
  • Ability to thrive in a dynamic environment while maintaining a positive, solution-focused approach.
  • Proficiency in computer applications, including MS Office and Google Suite.
  • Valid driver's license and reliable transportation.
  • Ability to pass a background check.

PREFERRED QUALIFICATIONS AND EXPERIENCE:

  • Two years of experience in outreach, shelter, or supportive housing programs.
  • Experience working with landlords and knowledge of local rental markets.

REPORTING RELATIONSHIP:
The Housing Stability Case Coordinator reports to the Family Assistance Manager.

COMPENSATION

This position is non-exempt and offers a competitive hourly wage, commensurate with experience, along with excellent benefits including medical, dental, and vision insurance, paid holidays, sick leave, and professional development opportunities.

Sacred Heart Community Service is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.



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