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Community Services Coordinator

2 months ago

San Jose, California, United States MidPen Housing Full time
ABOUT MIDPEN HOUSING
At MidPen Housing, we are dedicated to creating communities that transform lives. Since our inception in 1970, our mission has been clear:

to offer safe, affordable housing of exceptional quality to those in need; to establish stability and opportunities for our residents; and to cultivate diverse communities that enable individuals from various ethnic, social, and economic backgrounds to live with dignity, harmony, and mutual respect.

We specialize in developing affordable housing, providing expert property management for our communities, and coordinating comprehensive onsite support programs that empower residents to thrive.

Operating across 12 counties in Northern California, we have gained recognition as one of the leading non-profit developers and stewards of affordable housing in the nation.

Our extensive portfolio includes over 130 properties, providing homes for 20,000 working families, seniors, and individuals with special needs.

We take pride in delivering affordable housing solutions and invite you to join us in our journey toward social, economic, and racial equity.


ABOUT RESIDENT SERVICES
The Resident Services team is pivotal in delivering essential support services to our residents.

Our three focus areas – Family Services, Senior Services, and Health and Supportive Housing – foster relationships with residents by engaging, connecting, and providing services that help them maintain stable housing and achieve self-sufficiency.

Our programming prioritizes long-term financial and physical health and mobility, offering financial workshops, ESL classes, senior wellness activities, after-school programs, and a summer program for young residents.

The Services team also plays a crucial role in ensuring food security through onsite food distributions in collaboration with local organizations.

Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence) and our guiding principles of Diversity, Equity, Inclusion, and Belonging, Resident Services collaborates closely with residents, community partners, and fellow MidPenners, including our Property Management team.


BENEFITS AND COMPENSATION

MidPen Housing has been recognized as a Great Place to Work, and we offer a comprehensive benefits package that includes healthcare options, dental, vision, life and disability insurance.

We also provide a variety of voluntary benefits, a 403(b) retirement investment opportunity, and annual financial literacy and retirement planning options, along with FSA for childcare, medical, and commuter benefits, an Employee Assistance program, and pet insurance.

In addition to 14 paid company holidays, we offer 4 paid wellness days for employees to recharge.

As a learning organization, we support professional development and career advancement, offering up to $3,000 annually for education assistance, including tuition reimbursement and loan debt relief for qualified family members.

We also provide a paid parental leave benefit of 12 weeks within a 12-month period for new or expecting parents.


POSITION OVERVIEW

The Services Coordinator I is essential in delivering and engaging partners to provide educational, health and wellness, and asset-building programs for residents of MidPen properties.

This role includes access to and delivery of programs such as:

  • After School Program
  • Summer Program
  • Academic Support and College Readiness Assistance
  • ELL and ESL Programs
  • Health and Education Workshops
  • Food Security Programs
  • Nutrition and Physical Activity
  • Financial Stability and Capability Training
  • Rental Assistance
  • Lease Education

This position also leads outreach efforts and organizes community events to build trust and engagement.


ESSENTIAL DUTIES
  • Deliver onsite programs and ensure their implementation at assigned locations to meet internal standards and regulatory expectations.
  • Conduct outreach through door-to-door visits, phone calls, and emails to inform residents about available services.
  • Prepare and submit necessary program documentation as required by MidPen and external agencies.
  • Assist in crisis intervention for low to moderate complexity situations and provide appropriate follow-up.
  • Engage with property-level partners to support service goals and communicate improvements to supervisors.
  • Collaborate with local community agencies to enhance service provision.
  • Maintain accurate records and files, ensuring timely reporting consistent with policies and procedures.
  • Participate in team meetings and training sessions to foster effective teamwork.
  • Perform other duties as assigned.

QUALIFICATIONS

To succeed in this role, candidates must meet the following qualifications:

  • High School Diploma or GED with at least 1 year of experience in community development, social services, or a related field; progress toward a 2-year or 4-year college degree is preferred.
  • Experience working with diverse populations, including families, adults, and youth.
  • Demonstrated customer service orientation and strong relationship-building skills.
  • Excellent communication skills, with the ability to navigate language barriers.
  • Proficiency in using technology tools to support interactions.
  • Must possess a valid California Driver's License and reliable transportation.

EQUAL OPPORTUNITY EMPLOYER
MidPen Housing Corp. is committed to providing equal employment opportunities and prohibits discrimination of any kind. We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented individuals from a diverse candidate pool.