Orthopedic Care Coordinator

3 weeks ago


Schenectady, New York, United States OrthoNY, LLP Full time
Job Summary

OrthoNY, LLP is seeking a highly organized and detail-oriented Patient Care Specialist to coordinate surgeries, appointments, and medical documentation. This role offers opportunities to learn and grow in the healthcare field, working closely with providers and patients to ensure seamless care.

Key Responsibilities

Perform follow-up related to past, present, or future office visits of patients for their designated providers;
Schedule surgery, including booking, pre/post-op appointments, and follow-up on clearance and documentation in the patient's medical record;
Complete paperwork, such as disability, worker's comp, PT referrals, and prior authorizations, as needed;
Receive, mail, fax, or scan PT, surgical documents, and all correspondence from referring physicians as needed;
Handle appointment rescheduling for providers as needed;
Respond to incoming tasks or calls from the Call Center or Front End to override or accommodate emergency appointments, as well as all necessary patient calls;
Coordinate providers' schedules, including meetings, attorney conferences, cases, appointments, and provide communication to the provider;
Obtain necessary patient information, including medical necessity, medical records, medical transportation authorization, home care orders, and evaluations, referrals, and PT prescriptions;
Communicate with case managers regarding care as needed;

Requirements

High school diploma required, associate or bachelor's degree preferred;
3 years of experience working in an office setting, medical setting preferred;
Surgical scheduling experience and/or LPN license and experience a plus;
Proficiency with Microsoft Office required, experience with an EMR a plus;
Exceptional written, verbal, and interpersonal communication skills;
Highly organized with strong attention to detail;
Valid driver's license and vehicle for needed travel.

Reports to: Site Operations Manager

Type of position: Full Time

FLSA Status: Non-Exempt

40 hours per week
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