Account Manager

1 day ago


San Diego, California, United States Vets Hired Full time
About the Job

Job Summary:

Vets Hired is seeking a highly skilled Account Executive to join our team. As an Account Executive, you will be responsible for managing the day-to-day account relationship, developing and executing ongoing strategy to ensure retention and growth, and providing solutions that align with customer's overall business and human capital management objectives.

Key Responsibilities:
  • Customer Relationship: Develop and maintain a strategic business plan that fully reflects global customer's business objectives and how our company's solutions align with those objectives.
  • Account Management: Ensure Service Level Agreement performance, accuracy of claims payment, and adherence to requirements of the account's legal/regulatory environment.
  • Business Development: Develop strong relationships with internal matrix partners to achieve business objectives, maintain account satisfaction, and ensure that our company's products and services support customer's needs.
  • Reporting and Analysis: Define customer reports, ensure coordination with the client, and analyze data and reporting to develop executive summaries and recommendations for program improvement.
  • Financial Management: Ensure revenue goals are met, cost of care and administrative expenses are managed, and segment profit targets are achieved for assigned account(s).
  • Upsell and Growth: Analyze account benefit and ability to apply this knowledge to growth, drive up-sell and renewal activities across assigned account(s), and negotiate and/or support negotiation of rates and contractual terms with customers.
Requirements:
  • Education: Bachelor's degree in a related field or equivalent work experience.
  • Experience: 10+ years of relevant experience in account management, business development, or a related field.
  • Skills: Proficient in MS Office suite, excellent verbal and written communication skills, and ability to analyze data and develop executive summaries.
Preferred Qualifications:
  • Education: Master's degree in a related field.
  • License and Certifications: Relevant licenses and certifications in the field of account management or business development.

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