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Account Manager

2 months ago

San Diego, California, United States Parron Hall Full time
Job Description

Parron Hall is seeking a highly skilled and experienced Account Manager to join our team. As the company's ambassador for the Construct division, this individual will be responsible for managing and increasing overall revenue and profitability by promoting full solutions to our clients.

Key Responsibilities:
  • Account Management:
    • Manage relationships with long-standing end-user accounts.
    • Lead the successful execution of existing 24-month pipeline and maintain a 24-month rolling pipeline.
    • Respond timely to customer inquiries, requests for information and/or quotations, problem resolution, etc.
    • Provide frequent and regular follow-up contact with customers regarding after-sales services and information.
    • Conduct a professional, cooperative interface with customers, their employees, and third-party consultants/subcontractors.
    • Ensure customers receive frequent and regular reports on order status, project progress, and overall customer activity status.
    • Assist accounting in resolving any late receivables or customer credit issues.
  • Business Development:
    • Ensure successful execution of existing client projects to create new opportunities with these long-standing accounts.
    • Network extensively for leads through business groups, real estate brokers, A&D community, local community organizations, industry organizations, etc.
    • Research for leads through business journals, newspapers, industry periodicals and publications, internet, etc.
    • Work with partner manufacturer reps to identify new lead sources.
    • Participate in dealership lead generation programs such as telemarketing, open houses, industry events, etc.; follow up diligently on leads provided by the dealership.
  • Selling:
    • Qualify leads into potential customers; conduct thorough need analysis to understand client's requirements for Construct products and services.
    • Makes persuasive presentations to customers on dealership's products and services.
    • Develop detailed, accurate, and professional-looking quotes through own effort or in conjunction with dealership personnel and present these to the customer in a timely manner.
    • Work with service departments to develop service contracts to present to customer when complex services are sold or for major projects.
    • Provide the accounting department with timely information for any necessary credit checks.
  • Sales Implementation:
    • Responsible for setting up the sale so that it can be efficiently managed and administered by the dealership.
    • Accept responsibility for the accuracy of specifications when entering orders and review specifications for obvious errors when done by others.
    • Ensure a responsible close of sale by obtaining signed sales orders, client purchase orders, deposits, and any other documents or forms required.
    • Execution of required government contracts; ensure project teams are aware of GSA or other contractual requirements.
  • Content Matter Expert:
    • Be knowledgeable of dealership's product lines—product features, application, technical capabilities, specification, etc.
    • Have a comprehensive understanding of Construct management at dealer level—account servicing, project management, order preparation, order management, factory interface, delivery and installation— including sale's role in those processes and procedures.
    • Function as customer advocate for internal order fulfillment performance and service.
    • Escalate concerns or issues to functional managers supporting the customer and sales opportunities, as required.
    • Extensive knowledge of DIRTT, acoustical solutions, and general construction and architectural business trends.
    • Responsible for ensuring project requirements align with government contractual requirements.
    • Maintain fluency in and continuously utilize company software and hardware as required.
    Requirements:
    • College degree.
    • Minimum 3-5 years working with DIRTT prefabricated construction solutions required.
    • Minimum 3-5 years contract-related sales experience preferred.
    • Government sales experience preferred.
    • Willing to relocate to San Diego. Relocation package available.