Customer Experience Enablement Lead

4 weeks ago


Cambridge, Massachusetts, United States Takeda Full time
Job Description

As a Customer Experience Enablement Lead at Takeda, you will be responsible for driving the planning, design, development, testing, and release of global products through our Customer Experience Enterprise Platform. This role requires a deep understanding of customer needs, technical expertise, and strong leadership skills to enable the adoption and evolution of the Global Enterprise Platform capabilities aligned with customer needs.

Key Responsibilities
  • Act as a single point of contact for USBU Product Managers when designing solutions on Takeda's Customer Experience Enterprise Platform.
  • Be the technical expert and trusted advisor of USBU Product Managers when leveraging Takeda's Customer Experience Enterprise Platform.
  • Partner with other Enablement Leads to build Global Customer Experience roadmaps and vision for Customer Experience solutions to enable current and future business needs.
  • Drive adoption through delivery of Global Products that are of high quality and high value.
  • Ensure Global Customer Experience Capabilities are fully leveraged to drive maximum business value and success.
Requirements
  • Deep and functional understanding of HCP engagement processes, needs, capabilities, compliance needs, etc.
  • Strong knowledge of software development lifecycle and experience in Agile methodologies.
  • Strategic mindset, able to see the big picture and create and articulate our Customer Experience vision.
  • Ability to influence peers and other leaders on overall strategy (vision, capabilities, platform, providers, roadmap).
  • Experience working in a life sciences environment and/or familiarity with Takeda strongly preferred.


  • Cambridge, Massachusetts, United States Takeda Full time

    About the RoleThe Customer Experience Enablement Lead will sit within the Digital and Technology (DD&T) organization and support the OBU (Organization Business Unit) team. This role will be the single point of accountability for thought partnership, solution design, and overseeing delivery across all delivery partners (Internal, External, and Specialized...


  • Cambridge, Massachusetts, United States Takeda Pharmaceutical Company Ltd Full time

    Job DescriptionJob Title: Customer Experience Enablement LeadJob Summary: We are seeking a highly skilled Customer Experience Enablement Lead to join our team at Takeda Pharmaceutical Company Ltd. The successful candidate will be responsible for driving the planning, design, development, testing, and release of global products on the Enterprise Platform.Key...


  • Cambridge, Massachusetts, United States Flagship Ventures Full time

    Employee Experience and Culture Enablement DirectorFlagship Pioneering is a bioplatform innovation company that invents and builds platform companies that change the world. We bring together the greatest scientific minds with entrepreneurial company builders and assemble the capital to allow them to take courageous leaps.Our company is committed to advancing...


  • Cambridge, Massachusetts, United States Cartwheel Full time

    Customer Success Role at CartwheelCartwheel is an early-stage startup building technology-enabled mental health services that put schools at the center. We're looking for a mission-driven Customer Success Strategist to join our team and help us tackle the student mental health crisis.As a Customer Success Strategist, you will work closely with our School...


  • Cambridge, Massachusetts, United States Flagship Ventures Full time

    Job DescriptionFlagship Ventures is a pioneering company that invents and builds platform companies to change the world. We bring together the greatest scientific minds with entrepreneurial company builders and assemble the capital to allow them to take courageous leaps. Our goal is to advance biotechnology by uniting life science innovation, company...


  • Cambridge, Massachusetts, United States Cartwheel Full time

    About the RoleAs the Success Enablement Manager at Cartwheel, you will play a critical role in building scalable processes, tools, and content that support the customer lifecycle from onboarding through renewal. This will empower both customers and internal teams to deliver a seamless experience.Key ResponsibilitiesDevelop and implement scalable systems,...


  • Cambridge, Massachusetts, United States QCSS Health Full time

    Customer Success ManagerAt QCSS Health, we are seeking a highly skilled Customer Success Manager to support our Managed Care and Community-based healthcare clients. This exciting opportunity will enable you to work closely with health care insurers and providers to improve health care outcomes for vulnerable populations.Key Responsibilities:Develop a deep...

  • Technical Lead II

    1 month ago


    Cambridge, Massachusetts, United States HubSpot Full time

    About the RoleWe are seeking a highly skilled Technical Lead II to join our Operations Hub team, responsible for data-driven and AI products and platforms that are essential to our customers. As a Technical Lead II, you will be a player-coach responsible for leading a small team of engineers and collaborating with Product, Design, Data Science, and other...


  • Cambridge, Massachusetts, United States Biogen Full time

    About This RoleBiogen is seeking a highly skilled Strategic Forecasting Lead to join our team. As a key member of our Global Strategic Forecasting group, you will play a critical role in driving strategic decisions and planning for in-line and pipeline products across multiple therapeutic categories.You will lead global strategic forecasting for one of...


  • Cambridge, Massachusetts, United States Marriott Full time

    Unlock Your Potential with MarriottAt Marriott, we're not just looking for employees - we're looking for partners who share our passion for delivering exceptional guest experiences. As a Guest Experience Expert, you'll have the opportunity to elevate your day-to-day to an adventure, a journey to tomorrow.What We Offer:A dynamic and supportive work...


  • Cambridge, Massachusetts, United States Philips Full time

    As a Quality Records Management Lead at Philips, you will be responsible for leading a national organization of Clinical Solution Consultants and Clinical Solution Delivery Consultants. Your direct staff will consist of five people leaders and three Luminary Managers.This role will drive standard processes and key performance metrics that enable growth,...

  • Sales Associate

    4 weeks ago


    Cambridge, Massachusetts, United States Paper Source Full time

    Job SummaryTo excel as a Sales Associate at Paper Source, you will provide exceptional customer service, prioritizing their needs and ensuring a welcoming environment. Your passion for helping others and enthusiasm for our products will make the shopping experience engaging and interactive.You will create visually appealing displays, maintain a tidy store,...


  • Cambridge, Massachusetts, United States lululemon athletica Full time

    Guest Experience Lead Role OverviewAs a Guest Experience Lead at lululemon athletica, you will be responsible for ensuring all guests receive a quality in-store experience. This involves assessing and fulfilling the needs of the business, team, and guests, as well as maintaining operational excellence throughout your shift.Key Responsibilities:Lead from the...


  • Cambridge, Massachusetts, United States LanceSoft, Inc. Full time

    Job Title: Global Program ManagerLocation: Cambridge, MA 02142Duration: 04 MonthsDescription:About the role:LanceSoft, Inc. is seeking a Strategic Initiatives Lead to coordinate the Indirect Procurement strategic projects by partnering across the various Procurement teams, Procurement Center of Excellence (CoE), relevant corporate function leaders, and the...


  • Cambridge, Massachusetts, United States Flagship Ventures Full time

    We are seeking an experienced Product Lead in Life Sciences to drive the development of novel therapeutics from concept to IND.The ideal candidate will leverage our state-of-the-art AI and automation platform to drive the development of novel medicines while independently managing preclinical timelines and business development paths.Responsibilities...


  • Cambridge, Massachusetts, United States Schrödinger Full time

    We're seeking a highly skilled Customer Success Manager to join our Enterprise Informatics team at Schrödinger. As a key member of our team, you'll play a vital role in all stages of the Schrödinger Platform deployment for customers, from initial project scoping through to long-term successful adoption.As the bi-directional voice for our customers, you'll...


  • Cambridge, Massachusetts, United States Novartis Group Companies Full time

    Job SummaryWe are seeking a highly skilled Director Therapeutic Area Biomarker Lead to join our team at Novartis Group Companies. As a key member of our team, you will be responsible for leading project matrix teams of Biomarker Leads and subject matter experts to develop biomarker strategies for disease and/or assets across the...


  • Cambridge, Massachusetts, United States Compass Group, North America Full time

    Company OverviewCompass Group, North America is a leading provider of food and beverage services for museums, performing arts centers, and corporations. With a focus on delivering exceptional guest experiences, we strive to create a positive and memorable atmosphere for our customers.


  • Cambridge, Massachusetts, United States Massachusetts Institute of Technology Full time

    **Job Opportunity at Massachusetts Institute of Technology** We are seeking a highly skilled and experienced professional to fill the position of Director of Multimodal Experience. This role offers a unique opportunity to lead a team and oversee the delivery, support, and maintenance of advanced audiovisual systems for events, daily operations, and systems...


  • Cambridge, Massachusetts, United States Takeda Full time

    About the Role:Takeda is a world-class R&D organization that unlocks innovation and delivers transformative therapies to patients worldwide. Our focus on three therapeutic areas and targeted investments enables us to push the boundaries of what is possible in order to bring life-changing therapies to patients globally.Plasma-derived therapies are critical,...