Senior Business Process Analyst
2 weeks ago
Key Responsibilities:
- Gather, advise, or develop documentation to be included in an IT Process Repository.
- Collaborate with IT process owners to accurately document processes, which includes: 1) process flow diagrams, 2) RACI charts, and 3) glossary definitions.
- Recognize that IT process owners may possess varying levels of process development expertise.
- Facilitate sessions focused on process workflows.
- Provide consultation on the creation of process flows and RACI documents.
- Offer insights on existing processes, emphasizing process-level thinking rather than IT expertise.
- Work with process owners to pinpoint areas that require enhancement.
- Collect and organize deliverables within a centralized process repository.
- Assist teams in conducting process gap analyses.
- Advise on change management strategies and provide thought leadership for Day 1 readiness.
- Collaborate with management to identify opportunities for ongoing improvement.
Qualifications:
- Minimum of 2 years of experience in process management, design, architecture, and process enhancement.
- Familiarity with RACI methodologies.
- Proficient in Visio, Excel, PowerPoint, Teams, and OneDrive.
- Exceptional communication and collaboration abilities.
- Strong analytical and problem-solving skills.
- Proven track record as a self-starter and individual contributor.
- Demonstrated capability to present effectively to diverse teams, leadership, and audiences.
- Six Sigma/Lean or equivalent process improvement certification.
- Experience in project management and leading change management initiatives, with knowledge of agile methodologies.
- Strong business acumen.
- Previous experience in auditing, governance, and knowledge support.
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