Senior IT Business Analyst, Commercial Operations
2 weeks ago
A dynamic organization that prioritizes the well-being of its employees, products, consumers, and the environment. Our informal culture fosters courage, determination, and teamwork, allowing individuals the freedom to take ownership and responsibility.
Position Summary
The Senior IT Business Analyst, Commercial & SPD plays a crucial role in collaborating with cross-functional teams to enhance the company's capabilities by translating business requirements into IT solution specifications. This position is responsible for leading the analysis of complex projects that significantly impact our Sales and Marketing departments as well as our Specialty Products Division. The individual will work across various functions, providing extensive knowledge in business processes, technology, data, and organizational design.
Key Responsibilities
- Conducts comprehensive analysis of business needs and defines solution requirements, user stories, personas, and acceptance criteria through various methods such as interviews and workshops.
- Facilitates negotiations among multiple stakeholders to establish a unified set of capabilities and solution requirements.
- Evaluates and models current processes, workflows, and data to recommend enhancements that align with business objectives.
- Engages in assessing potential solutions for their feasibility in meeting established requirements.
- Identifies and analyzes stakeholders regarding the impact of solutions and collaborates with project teams to ensure effective engagement throughout the project lifecycle.
- Contributes to test planning and use case development to ensure that solutions fulfill business requirements and that new functionalities do not disrupt existing operations.
- Provides advanced support for solutions, including issue triaging, training, and demonstrations, leveraging deep expertise in the relevant functional area and technology.
- Acts as a liaison between business users and IT teams to design, develop, test, and implement enhancements and upgrades.
- Creates and maintains documentation, including user guides and training materials, as modifications are made to the solution.
- Bachelor's Degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent professional experience.
- 8+ years of experience in roles focused on delivering business-facing solutions.
- 5+ years of experience in designing, delivering, and supporting technology solutions for Sales and/or Marketing.
- Familiarity with solution delivery life cycle methodologies such as Agile, DevOps, and Waterfall.
- Experience in business process analysis and capability mapping.
- Proven proficiency in the relevant skills as outlined in the skills model.
Church & Dwight is committed to fostering a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer.
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