Senior IT Business Analyst, Commercial Solutions
2 weeks ago
A dynamic organization that values its workforce, products, consumers, and the environment. We foster a culture of innovation, collaboration, and determination, empowering our team members to take ownership and drive change.
Position Summary
The Senior IT Business Analyst for Commercial & Specialty Products Division plays a pivotal role in enhancing the company's operational capabilities. This position entails collaborating with diverse teams to translate business requirements into IT solutions, ensuring that the developed solutions align with those needs. The analyst will spearhead the analysis of complex projects that significantly influence our Sales and Marketing sectors, as well as our Specialty Products Division. This role requires a comprehensive understanding of business processes, technology, data, and organizational design.
Key Responsibilities
- Conduct thorough analysis of business needs and articulate solution requirements, user stories, personas, and acceptance criteria through various methodologies, including interviews and workshops.
- Facilitate discussions among stakeholders to negotiate and define a unified set of capabilities and requirements.
- Assess and model existing processes and workflows to recommend enhancements that fulfill business objectives.
- Engage in the evaluation of potential solutions to ensure they meet defined requirements.
- Identify stakeholders impacted by solutions and collaborate with project teams to ensure effective engagement throughout the project lifecycle.
- Contribute to test planning and use case development to validate that solutions meet business requirements and that new features do not disrupt existing functionalities.
- Provide expert-level support for solutions, including issue resolution, training, and demonstrations, leveraging deep expertise in the relevant functional area.
- Act as a liaison between business users and IT teams to design, develop, test, and implement enhancements and upgrades.
- Create and maintain comprehensive documentation, including user guides and training materials, as solutions evolve.
- Bachelor's Degree in Business Administration, Information Systems, Computer Science, or a related field, or equivalent professional experience.
- Minimum of 8 years in roles focused on delivering business-facing solutions.
- At least 5 years of experience in designing, delivering, and supporting technology solutions for Sales and/or Marketing.
- Familiarity with solution delivery methodologies such as Agile, DevOps, or Waterfall.
- Proficient in business process analysis, design, and capability mapping.
Church & Dwight is committed to diversity and inclusion in the workplace.
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