Technical Support Engineer for Manufacturing Systems

2 weeks ago


Rio Rancho, New Mexico, United States KLA Full time

Compensation Overview

Base Pay Range: $44.00 Per Hour

Company Overview

KLA is a prominent global player in the electronics sector, specializing in solutions for the semiconductor manufacturing industry. Our technologies are integral to the production of virtually every electronic device, from smartphones to advanced automotive systems. We are committed to innovation, investing a significant portion of our sales back into research and development to stay at the forefront of technology.

Division Overview

The KLA Services team, based in Milpitas, CA, is dedicated to providing exceptional service through a comprehensive range of offerings, including service sales, technical support, and product training. Our team collaborates closely with field engineers and clients across various sectors to ensure optimal performance and productivity of our products.

Position Summary

This role is crucial for addressing complex system-level issues that may arise during operations. Responsibilities include:

  • Diagnosing and resolving intricate system problems using technical expertise and training.
  • Assessing customer processes for potential hazards and recommending necessary actions.
  • Documenting service activities and recurring issues for internal review.
  • Preparing service quotes based on labor, travel, and parts required.
  • Providing mentorship and training to junior engineers and assisting with installations.
  • Conducting customer training sessions on equipment maintenance and support.
  • Traveling to customer sites as needed to provide on-site support.
  • Contributing to knowledge management initiatives to enhance service delivery.

Preferred Qualifications

  • Strong communication skills, both verbal and written.
  • Dependable and motivated team player.
  • Proficient in troubleshooting electromechanical systems in controlled environments.
  • Experience in the semiconductor industry is highly desirable.
  • Hands-on experience with KLA Metrology equipment is preferred.
  • A Bachelor's degree or equivalent experience is required.

Minimum Qualifications

A Master's or Bachelor's degree, or a minimum of three years of relevant work experience.

Benefits Overview

KLA offers a competitive and comprehensive benefits package, including medical, dental, vision, life insurance, 401(K) with company matching, employee stock purchase options, tuition reimbursement, and wellness programs.

KLA is an Equal Opportunity Employer, committed to fostering an inclusive environment for all employees.



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