Technical Support Specialist

2 weeks ago


Rio Rancho, New Mexico, United States eXcell Full time

At eXcell, we prioritize our employees' growth and well-being. Our dedicated employee relationship managers are here to provide ongoing support throughout your engagement, offering career advice and assistance with reemployment.

We are currently seeking a Level 2 Technician to work in a corporate setting, engaging directly with clients both in person and through various communication channels.

Key Responsibilities:

  • Conducting interdepartmental deliveries using the company vehicle
  • Collecting surplus equipment from users
  • Preparing outdated equipment for re-disposition and electronic waste management
  • Processing assets returned from departing clients, including cleaning and testing systems for redeployment
  • Ensuring all client inventory assets are maintained and distributed in a professional manner
  • Communicating with clients regarding asset collection
  • Managing new orders received through the ticketing system
  • Updating the client ticketing system and asset database
  • Handling electronic waste disposal
  • Testing and sanitizing laptops
  • Managing waste disposal
  • Assisting with asset inventory audits as needed
  • Overseeing inventory counts and updating peripheral tools daily
  • Balancing equipment loads across various sites

Required Skills and Qualifications:
  • At least 1 year of relevant technical experience
  • Ability to lift up to 35 lbs independently
  • Valid driver's license required for operating the company vehicle
  • Prior experience in shipping is advantageous
  • Steel-toed footwear is mandatory in safety zones
  • Capability to walk, sit, stand, crawl, and kneel for extended periods
  • Exceptional customer service and communication skills, both written and verbal
  • Proficiency in Microsoft Office Suite (primarily Outlook, Excel, and Word)
  • Technical certifications are a plus

We provide a comprehensive benefits package that includes options such as Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurance Plans, Paid Time Off, Paid Holidays, Paid Sick Leave, and Pre-Tax Benefits through FSA/HSA.

eXcellTM is committed to Equal Employment Opportunity. eXcellTM, a division of CompuCom Systems, Inc., offers IT staffing services and solutions to a diverse range of businesses.

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