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Technical Support Specialist

2 months ago

Rio Rancho, New Mexico, United States eXcell Full time

At eXcell, we prioritize the value of our employees. Our dedicated relationship managers are here to assist you throughout your career journey, offering guidance and support.

We are currently seeking a Level 2 Technician to operate in a corporate setting, where you will engage directly with clients both in person and through various communication channels.

Key Responsibilities:

  • Conducting inter-departmental deliveries using a company vehicle
  • Collecting surplus equipment from personnel
  • Preparing outdated equipment for proper disposal and recycling
  • Processing returned assets from departing clients, including cleaning and testing for redeployment
  • Maintaining a clean and organized environment for client inventory assets
  • Communicating with clients regarding asset collection
  • Managing new orders through the ticketing system
  • Updating client databases and ticketing systems
  • Overseeing e-waste disposal
  • Testing and sanitizing laptops
  • Managing waste disposal
  • Assisting with inventory audits as needed
  • Tracking inventory counts and updating peripheral tools regularly
  • Distributing equipment to various sites as required

Required Skills and Qualifications:
  • At least 1 year of relevant technical experience
  • Ability to lift up to 35 lbs independently
  • Valid driver's license for operating company vehicles
  • Previous experience in shipping is advantageous
  • Steel-toed footwear is mandatory in safety zones
  • Physical stamina to walk, sit, stand, crawl, and kneel for extended periods
  • Exceptional customer service and communication skills, both written and verbal
  • Proficiency in Microsoft Office Suite (primarily Outlook, Excel, and Word)
  • Technical certifications are a plus

We provide a comprehensive benefits package, including options for Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurance Plans, Paid Time Off, Paid Holidays, Paid Sick Leave, and Pre-Tax Benefits through FSA/HSA.

**eXcellTM is committed to Equal Employment Opportunity.** eXcellTM, a division of CompuCom Systems, Inc., delivers IT staffing services and solutions to a diverse range of clients, from Fortune 1000 companies to small and medium-sized businesses. For more information, please visit our website.