Client Services Coordinator

2 weeks ago


Miami, Florida, United States IMS People Full time
Job Overview

Position: Client Services Coordinator

Location: Miami, FL (100% Onsite)

Duration: 6+ months (Potential for permanent placement)

Role Summary:

This position is part of the Flight Operations Team within the Integrated Operations Division. The individual will be responsible for providing support to staff regarding operational, administrative, and employee-related issues.

Key Responsibilities:

  • Respond to phone inquiries, address general questions, and assist with in-person visitors.
  • Support the Flight Management Team by completing special projects and additional tasks as directed by a Supervisor or Manager.
  • Handle reimbursement processes, assist in managing pilot leave requests (LTD/FMLA/MLOA/IOD), maintain personnel files, update iPads, manage webpage content, process emergency travel requests, and oversee uniform item issuance/logging, training hotel arrangements, parking hangtags, IDs, and SIDA badges.
  • Willingness to travel to support co-terminal and satellite locations.
  • Collaborate with various departments within and outside the organization.
  • Execute special projects and other responsibilities as assigned by a Supervisor or Manager.

Qualifications:

  • High School diploma or GED equivalency (mandatory)
  • 2-5 years of office experience (mandatory)
  • Familiarity with pilot collective bargaining agreements (preferred)
  • Proficient in Microsoft Office Suite including Word, Excel, Outlook, etc. (mandatory)
  • Knowledge of MS Publisher (mandatory)
  • Experience with SABRE (DECS and RES) (preferred)
  • Exceptional customer service skills, both over the phone and in person (mandatory)
  • Ability to take initiative, prioritize tasks, work independently, and manage multiple projects simultaneously (mandatory)
  • Strong attention to detail and accuracy (mandatory)
  • Typing speed of 25 to 49 words per minute (mandatory)
  • Must pass FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) (mandatory)


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