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IT Systems Administrator

2 months ago

Asheville, North Carolina, United States Hopscotch Primary Care Full time
About Hopscotch Primary Care

We are a mission-driven organization dedicated to transforming healthcare in rural America. Our goal is to provide high-quality primary care to patients in need, and we are seeking a skilled IT Field Technician to join our team.

The Role

We are looking for a highly motivated and experienced IT Field Technician to provide technical support and maintenance for our clinics in North Carolina. The ideal candidate will have a strong background in IT systems administration, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide on-site and remote technical support for clinic operations, including printer, fax, VOIP, and EMR support
  • Manage and track IT service requests through our ticketing system
  • Collaborate with vendors to address technical service needs and resolve issues
  • Develop and maintain technical documentation and systems documentation
  • Assist in the maintenance, testing, and implementation of disaster planning and recovery policies
Requirements
  • 2+ years of IT help desk experience
  • Experience in maintaining and troubleshooting administrative systems and networks
  • Preferred: experience with Azure AD, SharePoint, and Office 365 administration, CompTIA A+ and Network+ certifications
About You

We are looking for a candidate who is results-driven, has a strong service mentality, and is passionate about mission-driven spaces. You should be able to create comprehensive plans to assure effective management, operations, and maintenance of systems and/or networks. Familiarity with modern technology/system solutions in the healthcare space, including Electronic Health Record Systems (EHRs), is a plus.

We value diversity, inclusion, and positivity, and we encourage all qualified candidates to apply. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.