Customer Service Engineer
1 month ago
IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Provide technical support and troubleshooting for computer systems and equipment
- Assist customers with technical issues and provide solutions
- Collaborate with internal teams to resolve technical issues
- Document and maintain technical knowledge and procedures
- Participate in ongoing training and professional development to stay up-to-date with the latest technologies
- Bachelor's degree in Computer Science, Electronics Engineering, or related field
- 2+ years of experience in technical support and customer service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of computer systems, networks, and software applications
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Interested candidates should submit their resume and cover letter to careers@useitc.com. We look forward to hearing from you
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Customer Service Engineer
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