Customer Service Engineer

1 month ago


Asheville, North Carolina, United States IT Concepts Full time
Job Title: Customer Service Engineer

IT Concepts is seeking a highly skilled Customer Service Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting for computer systems and equipment
  • Assist customers with technical issues and provide solutions
  • Collaborate with internal teams to resolve technical issues
  • Document and maintain technical knowledge and procedures
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies
Requirements:
  • Bachelor's degree in Computer Science, Electronics Engineering, or related field
  • 2+ years of experience in technical support and customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of computer systems, networks, and software applications
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

Interested candidates should submit their resume and cover letter to careers@useitc.com. We look forward to hearing from you



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