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Guest Services Operations Leader

2 months ago

Minneapolis, Minnesota, United States Wischermann Partners Full time

WHO YOU ARE

You are a distinguished leader who thrives on empowering your team to reach their full potential. You take pride in being the reliable point of contact for both guests and your staff; you are the trusted resource. You excel at foreseeing the needs of your team, ensuring they feel supported and prepared, often addressing their requirements before they even need to voice them. You appreciate a busy environment, and during quieter moments, you proactively seek out additional tasks to enhance operations. Approachable and practical, you take great pride in maintaining a polished and professional team.

WHAT YOU DO

You guide our team in guaranteeing that every visitor to the hotel is greeted warmly, and as a key figure in our establishment, you ensure that each team member is attended to with promptness. You are responsible for training and mentoring your staff to achieve peak performance. Particular focus is placed on the check-in and check-out processes, ensuring that the Guest Services team delivers an exceptional experience for all guests. Addressing guest and team inquiries, onboarding new staff, and fostering emotional connections are integral parts of your daily responsibilities.

WHERE YOU WORK

Wischermann Partners operates a modern full-service hotel experience, ideally situated near major urban attractions yet conveniently close to key transportation hubs. With straightforward access to the region's most sought-after destinations, including entertainment venues, shopping centers, and corporate offices, Wischermann Partners provides upscale amenities and outstanding service to ensure every guest's stay is unforgettable.

WHY YOU'RE HERE

We invite you to consider the opportunity to lead as a Guest Services Operations Leader.