Tenant Engagement Coordinator

1 week ago

San Francisco, California, United States LulaFit Full time

Your Mission

As a Tenant Engagement Coordinator, your primary role will be to infuse a sense of hospitality into the experiences of tenants, ensuring that their time within the facility is both enjoyable and memorable. You will provide crucial administrative assistance to facilitate smooth operations and impactful programming. Your responsibilities will include managing tenant communications, overseeing fitness center memberships, coordinating conference room bookings, and ensuring quality control to deliver an exceptional experience.

Key Responsibilities

  • Operational Support: Assist in the daily management of the fitness center and conference rooms, focusing on tenant communication and customer service. You will provide thoughtful touches such as complimentary refreshments and ensure that all necessary supplies are available in meeting spaces. Additionally, you will support event execution by managing setup and breakdown for various activities.
  • Amenity Space Tours: Conduct informative tours of the fitness center and conference room facilities for interested tenants, effectively communicating the offerings and exclusive services available.
  • Fitness Center Scheduling: Collaborate with the Fitness Manager to coordinate and schedule personal training and small group sessions, managing cancellations and rescheduling as needed. You will ensure timely and professional communication with tenants before and after their sessions to maintain a focus on hospitality.
  • Conference Room Management: Provide support by addressing inquiries related to conference room availability and assisting tenants with their questions. You will maintain accurate scheduling calendars and tracking documents to ensure they are consistently updated.
  • Administrative Duties: Oversee various administrative tasks such as data entry for membership and engagement, inventory management, and compiling tenant feedback. You will also assist the Tenant Experience Team with additional projects aimed at enhancing client engagement and overall member satisfaction.
  • Collaboration with Building Teams: Work closely with maintenance and operations teams to ensure the facility is well-kept and meets the needs of tenants.
Who You Are: Essential Qualifications
  • Minimum of 1 year of experience in a customer-facing administrative role, ideally within a hospitality environment.
  • A genuine interest in the fitness, wellness, or sports sectors is a plus.
  • Proficient in Google Suite and Microsoft Office, with a basic understanding of tools like PowerPoint and Excel.
Who You Are: Core Competencies
  • Customer-Centric Mindset: You consistently exceed customer expectations and possess a natural hospitality orientation.
  • Highly Organized: You excel at multitasking and are adept at prioritizing tasks to enhance your effectiveness.
  • Effective Communicator: You are recognized for your clear communication skills, whether in writing or verbally, and are comfortable engaging with a diverse range of tenants.
  • Adaptable and Resourceful: You thrive in dynamic environments, quickly adjusting priorities as needed while maintaining a calm and service-oriented approach.
  • Tech-Savvy: You are experienced with various technological platforms and eager to learn new systems to improve efficiency.

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