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Tenant Engagement Coordinator
2 months ago
Salary Range: $90-95k annually + exceptional benefits, including up to a 4% employer match with our 401(k)
Location: San Francisco
Work Hours: Full-time Monday-Friday on-site
Reports to: Tenant Experience Director
About Us:
At LulaFit, we are transforming amenity management within commercial real estate by enhancing shared spaces in modern workplaces. We merge creativity with strategic insights to develop solutions that cater to the unique needs and aspirations of our clients and their tenants.
From designing cutting-edge fitness facilities to orchestrating exceptional meetings and curating engaging events, we are dedicated to establishing a new standard of excellence in the industry.
Your Role
As a Tenant Engagement Coordinator, your primary responsibility will be to infuse a hospitality approach into the tenant experience at our iconic property. You will provide essential administrative support to ensure our programs are executed smoothly and effectively. Your duties will include managing tenant communications, overseeing fitness center memberships, scheduling conference rooms, and ensuring quality control to deliver a five-star experience.
Your Impact
Through your contributions in this role, you will bring daily joy to numerous individuals working in our property. You will foster deep and meaningful relationships with the management team, tenants, and external partners, ensuring that LulaFit becomes an integral part of the community. Your legacy will enhance wellness and peak performance, transforming the workplace into a space where tenants are eager to come each day.
Key Responsibilities
- Operational Support: Assist with daily operations of the fitness center and conference rooms, including tenant communication and customer service, providing thoughtful touches like our signature refreshments, and ensuring supplies are stocked. Support event execution, including setup and teardown for community events.
- Amenity Space Tours: Conduct tours of the fitness center and conference room facilities for interested tenants, effectively communicating LulaFit's offerings and private services.
- Fitness Center Scheduling: Collaborate with the Fitness Manager to coordinate and schedule personal training and small group sessions, managing cancellations and rescheduling while ensuring professional communication with tenants.
- Conference Room Management: Handle inquiries regarding conference room availability and assist tenants with their questions. Maintain scheduling calendars and tracking sheets to ensure accuracy.
- Administrative Duties: Manage administrative tasks such as data entry for memberships and engagement, inventory tracking, and compiling tenant feedback. Assist the Tenant Experience Team with projects aimed at enhancing client engagement.
- Collaboration with Building Teams: Work closely with maintenance and operations teams to ensure the facility is well-maintained.
Qualifications
- 1+ years of experience in a hospitality or customer-facing administrative role, such as a concierge or member services representative.
- A passion for fitness, wellness, or the sports industry is a plus.
- Proficiency in Google Suite and Microsoft Office is required.
Key Competencies
- Customer-Centric Mindset: You have a track record of exceeding customer expectations and possess a natural hospitality mindset.
- Organizational Skills: You are highly organized and adept at managing multiple tasks effectively.
- Communication Skills: You excel in clear communication, both written and verbal, and engage effectively with various stakeholders.
- Adaptability: You thrive in dynamic environments and can adjust priorities based on changing demands.
- Technological Proficiency: You are comfortable navigating various technological platforms and eager to learn new systems.
Our Core Values:
LulaFit's culture is rooted in respect for our core values. Alignment with these values is essential in our hiring process, and all team members are expected to embody these principles in their interactions.
Our Commitment:
LulaFit is dedicated to building a diverse team that reflects a variety of backgrounds, perspectives, and skills, recognizing that inclusivity enhances our impact.