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Tenant Engagement Coordinator
2 months ago
Salary Range: $90-95k annually + exceptional benefits, including up to a 4% employer match with our 401(k)
Location: San Francisco
Work Hours: Full-time Monday-Friday on-site
Reports to: Tenant Experience Director
About Us:
At LulaFit, we are transforming amenity management within commercial real estate by enhancing shared spaces in the contemporary workplace. We combine creativity with strategic insights to develop solutions tailored to the distinct needs and aspirations of our clients and their tenants.
From designing cutting-edge fitness facilities to orchestrating exceptional meetings and curating engaging events, we are dedicated to establishing a new standard of excellence in the industry.
Your Role
As a Tenant Engagement Coordinator, your primary responsibility will be to infuse a hospitality essence into the tenant experience. You will provide vital administrative support to ensure our programming is seamless and impactful. This includes managing tenant communications, overseeing fitness center memberships, scheduling conference rooms, and maintaining quality control to guarantee a five-star experience for all tenants.
Your Impact
Through your efforts in this role, you will bring daily joy to numerous individuals working in the building. You will cultivate deep and meaningful relationships with the management team, tenants, and external partners, ensuring that LulaFit becomes an integral part of the community. Your contributions will enhance wellness and peak performance, transforming the office environment into a place where tenants are eager to come each day.
Key Responsibilities
- Operational Support: Assist with the daily operations of the fitness center and conference rooms, including tenant communication and customer service, providing thoughtful touches like our signature fruit-infused water and snacks, and ensuring office supplies are well-stocked. Support event execution, including setup and teardown for community-wide events.
- Amenity Space Tours: Conduct tours of the fitness center and conference room facilities for interested tenants, effectively communicating LulaFit's offerings and private services.
- Fitness Center Scheduling: Aid the Fitness Manager by coordinating and scheduling personal training and small group sessions, managing cancellations and rescheduling. Ensure timely and professional communication with tenants before and after sessions to deliver a hospitality-focused experience.
- Conference Room Management: Provide support by addressing inquiries about conference rooms and assisting tenants with questions regarding the spaces. Maintain scheduling calendars and tracking sheets, ensuring they are consistently updated with accurate information.
- Administrative Duties: Oversee and manage administrative tasks such as membership and engagement data entry, inventory tracking and ordering, and compiling tenant feedback. Assist the Tenant Experience Team with various projects aimed at enhancing client engagement and member experience.
- Collaboration with Building Teams: Work collaboratively with maintenance and operations teams to ensure the facility is well-maintained.
Qualifications
- 1+ years of experience in a hospitality-focused or customer-facing administrative role, such as a concierge in a hotel or a member services representative in a fitness facility.
- Passion for fitness, wellness, or the sports industry is a plus.
- Proficient in both Google Suite and Microsoft Office.
Core Competencies
- Customer-Centric Approach: You have consistently exceeded customer expectations and possess an innate hospitality mindset.
- Exceptional Organizational Skills: Highly organized and adept at managing multiple tasks effectively.
- Strong Communication Skills: Known for clear communication, both in writing and verbally.
- Adaptability: Thrive in dynamic environments, capable of reprioritizing tasks as needed.
- Technologically Proficient: Quick to learn new platforms and approaches technology with curiosity.
Our Commitment:
LulaFit is dedicated to fostering a diverse team that reflects a variety of backgrounds, perspectives, and skills. We believe that inclusivity enhances our impact.
