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Tenant Engagement Coordinator

2 months ago

San Francisco, California, United States LulaFit Full time

Salary Range: $90-95k annually + exceptional benefits, including up to a 4% employer match with our 401(k)

Location: San Francisco

Work Hours: Full-time Monday-Friday on-site

Reports to: Tenant Experience Director

About Us:

At LulaFit, we are transforming amenity management within commercial real estate by enhancing shared spaces in contemporary workplaces. We combine creativity with strategic insights to develop solutions tailored to the distinct needs and aspirations of our clients and their tenants.

From designing cutting-edge fitness facilities to orchestrating exceptional meetings and curating engaging events, we are dedicated to establishing a new standard of excellence in the industry.

Your Role

As a Tenant Engagement Coordinator, your primary responsibility will be to infuse a hospitality essence into the tenant experience at a landmark building. You will provide crucial administrative support to ensure our programs run smoothly and effectively. Your duties will include managing tenant communications, overseeing fitness center memberships, scheduling conference rooms, and maintaining quality control to guarantee a premium experience for all tenants.

Your Impact

Through your contributions in this role, you will bring daily joy to numerous individuals working in the building. You will foster deep and meaningful relationships with the management team, tenants, and external partners, ensuring that LulaFit becomes an integral part of their daily lives. Your legacy will enhance wellness and peak performance, transforming the workplace into a space where employees are eager to come each day.

Key Responsibilities

  • Operational Support: Assist with daily operations of the fitness center and conference rooms, ensuring tenant communication and customer service are top-notch. Provide special touches such as our signature refreshments and ensure supplies are adequately stocked. Offer event execution support, including setup and teardown for events.
  • Amenity Space Tours: Conduct tours of the fitness center and conference room facilities for interested tenants, effectively communicating LulaFit's offerings and services.
  • Fitness Center Scheduling: Support the Fitness Manager by coordinating personal training and small group sessions, managing cancellations and rescheduling, and ensuring timely communication with tenants.
  • Conference Room Management: Handle inquiries regarding conference room availability and maintain accurate scheduling calendars and tracking sheets.
  • Administrative Duties: Manage administrative tasks such as data entry for memberships and engagement, inventory tracking, and compiling tenant feedback. Assist the Tenant Experience Team with various projects aimed at enhancing client engagement.
  • Collaboration: Work closely with building maintenance and operations teams to ensure the facility is well-maintained.

Qualifications

  • 1+ years of experience in a hospitality or customer-facing administrative role.
  • A passion for fitness, wellness, or the sports industry is a plus.
  • Proficiency in Google Suite and Microsoft Office.

Core Competencies

  • Customer-Centric Mindset: You have a history of exceeding customer expectations and possess a natural hospitality orientation.
  • Organizational Skills: You excel at staying organized and effectively managing multiple tasks.
  • Communication Skills: You are known for your clear and effective communication, both in writing and verbally.
  • Adaptability: You thrive in dynamic environments and can adjust priorities as needed.
  • Tech Savvy: You are quick to learn new technologies and utilize them efficiently.

Our Values:

LulaFit's culture is built on a foundation of respect for our core values. Alignment with these values is essential in our hiring process and is integral to our performance review.

Our Commitment:

LulaFit is dedicated to fostering a diverse team that reflects a variety of backgrounds, perspectives, and skills. We believe that inclusivity enhances our impact.