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Tenant Engagement Coordinator

2 months ago

San Francisco, California, United States LulaFit Full time

Your Role

As a Tenant Engagement Coordinator, your primary focus will be to enhance the experience of tenants by providing exceptional service and support at a premier commercial property. You will play a vital role in ensuring that all tenant interactions are seamless and enjoyable, contributing to a positive atmosphere within the building.

Key Responsibilities

  • Operational Management: Assist in the daily operations of tenant amenities, including managing communications and providing outstanding customer service. You will also ensure that common areas are well-stocked with refreshments and supplies, creating a welcoming environment.
  • Facility Tours: Conduct informative tours of the amenities available to tenants, highlighting the various services and offerings that enhance their experience.
  • Scheduling Services: Collaborate with the Fitness Manager to coordinate personal training sessions and group classes, managing any changes to schedules while maintaining clear communication with tenants.
  • Room Reservations: Handle inquiries regarding meeting spaces, ensuring that scheduling systems are accurately maintained and that tenants receive timely responses to their requests.
  • Administrative Duties: Manage essential administrative tasks, including data entry related to tenant engagement and inventory management, while also gathering and analyzing tenant feedback to improve services.
  • Team Collaboration: Work closely with maintenance and operations teams to ensure that the facility is well-maintained and meets the needs of all tenants.
Qualifications
  • Minimum of 1 year of experience in a customer service or hospitality role, preferably in a fitness or wellness environment.
  • A genuine interest in the fitness and wellness industry is a plus.
  • Proficiency in Google Workspace and Microsoft Office applications is required.
Desired Attributes
  • Customer-Centric Approach: You prioritize the needs of tenants and consistently strive to exceed their expectations.
  • Organizational Skills: You excel at managing multiple tasks and are known for your ability to stay organized and focused.
  • Effective Communication: You are skilled at conveying information clearly and professionally, whether in writing or verbally.
  • Adaptability: You thrive in dynamic environments and can adjust your priorities as needed while maintaining a positive attitude.
  • Tech-Savvy: You are comfortable using various technologies and are eager to learn new systems to enhance operational efficiency.