Help Desk Analyst

3 days ago


Arlington, Virginia, United States Zachary Piper Full time

Zachary Piper Solutions is seeking a skilled IT professional to fill a Help Desk Analyst position in Arlington, VA. This is a 100% on-site opportunity that requires an Active Secret Clearance.

Key Responsibilities:

  • Provide Tier I and II technical support for Active Directory, Windows 10, Cisco, and mobile devices.
  • Troubleshoot and resolve system queries, requests, incidents, software setup, printer support, and hardware support problems.
  • Manage tickets and respond to user inquiries via phone, email, live chat, and instant message.

Requirements:

  • 2+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management.
  • Technical support experience with software applications, mobile devices, hardware, and network systems.
  • Knowledge of systems such as BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
  • IAT Level II Certification (Sec+, CCNA, CySA, GSEC, GICSP, CND, SSCP).
  • Active Secret or Top-Secret Clearance.

Benefits:

  • Salary Range: $60,000 - $70,000 (dependent on experience).
  • Full Benefits: Cigna Medical, Dental, and Vision, 401k, etc.
  • Shift: 6AM EST - 3PM EST.

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