Guest Services Representative

2 weeks ago


Bozeman, Montana, United States Comfort Inn Bozeman Full time


We are seeking a dedicated and friendly Front Desk Agent to provide outstanding service to every visitor at our establishment.

Your role will involve welcoming guests, managing their information, assigning keys and rooms, and addressing any inquiries to ensure a pleasant experience.

The ideal candidate will possess excellent communication abilities, a strong work ethic, and a passion for guest satisfaction.

Key Responsibilities

  • Respond to incoming calls and assist guests with their needs in-person and online regarding reservations, rates, amenities, available accommodations, loyalty programs, and special requests.
  • Welcome guests, facilitate check-in and check-out processes, distribute keys and room assignments, and securely handle credit card information.

Maintain accurate records:
Ensure that guest information is up-to-date and correct.

  • Coordinate with housekeeping to confirm that guest rooms are prepared.
  • Address customer complaints as needed.

Qualifications

  • Experience in handling phone inquiries and managing challenging situations.
  • Exhibits exceptional interpersonal, time management, organizational, and customer service skills.
  • Familiarity with Microsoft Office and reservation management software.
  • Preferred: 1 year of experience in the hospitality sector as a front desk agent, receptionist, or guest service representative.
  • High school diploma, GED, or equivalent required.


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