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Guest Services Representative

2 months ago

Bozeman, Montana, United States SCI Hotels LLC Full time
Job Overview

The SCI Hotels LLC is on the lookout for enthusiastic individuals who take pride in delivering exceptional guest experiences. The primary role of the Guest Services Representative is to ensure that all guests receive outstanding service, fostering satisfaction and loyalty. This position also involves executing efficient front desk operations to optimize room revenue.

We are offering both full-time and part-time positions to cover various shifts, including morning and evening hours, as well as weekends.

KEY SKILLS & QUALIFICATIONS:

  • Ability to provide professional and courteous service to guests.
  • Strong time management skills and capability to work independently.
  • Excellent organizational skills, multitasking ability, and keen attention to detail.
  • Effective communication skills, both verbal and written.
  • Positive and professional demeanor when addressing guest inquiries.
  • Basic computer proficiency and mathematical skills.
  • Prior customer service experience is preferred but not mandatory.

PRIMARY RESPONSIBILITIES:

  • Assist guests in a friendly and professional manner.
  • Perform duties in a cost-effective way while adhering to budget guidelines.
  • Welcome guests and manage hotel registration and transactions promptly, ensuring confidentiality.
  • Stay informed about hotel amenities, services, and local attractions to assist guests effectively.
  • Handle all guest accounting tasks according to established hotel procedures to maintain accuracy.
  • Follow credit and inventory control protocols to minimize revenue loss.
  • Utilize sales techniques to promote the property, enhancing occupancy and average rates.
  • Operate the telephone system in accordance with brand standards, using proper etiquette.
  • Accurately manage telephone and walk-in reservations.
  • Monitor and respond to documents received via printer and fax.
  • Maintain cleanliness in the lobby area and assist with laundry duties as necessary.
  • Clear snow from entrances and walkways as required.
  • Act as the manager on duty in the absence of senior management.
  • Understand and implement all safety and security protocols to ensure a safe environment for guests and staff.
  • Keep supervisors informed of any significant issues or unusual occurrences.
  • Perform additional duties as assigned.

ADDITIONAL CONSIDERATIONS:

Reasonable accommodations may be provided to enable individuals with disabilities to fulfill essential job functions without compromising guest satisfaction or business operations.

This job description is intended to outline the primary duties and responsibilities of the position and is not exhaustive. Associates may be required to follow other job-related instructions and perform additional duties as requested by their supervisors.

We offer flexible scheduling, competitive compensation, eligibility for bonuses, annual performance-based raises, hotel discounts, vacation pay, and benefits for full-time employees after meeting eligibility criteria.

All candidates offered employment must undergo a background check and drug screening.

We are an E-Verify participating employer.

EOE M/F/Vet/Disability