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Guest Services Representative

2 months ago

Bozeman, Montana, United States Comfort Inn Bozeman Full time
Job Overview

We are seeking a dedicated and friendly Front Desk Agent to provide outstanding service to our guests at the hotel. In this role, you will be responsible for welcoming visitors, managing their reservations, distributing room keys, and addressing any inquiries to ensure a pleasant stay.

Compensation:

$20 - $22 hourly

Key Responsibilities:
  • Respond to incoming calls and assist guests with their inquiries regarding bookings, rates, amenities, and special requests.
  • Welcome guests upon arrival, facilitate check-in and check-out processes, and ensure accurate recording of payment information.
  • Maintain accurate and up-to-date guest records and information.
  • Coordinate with housekeeping to ensure rooms are prepared for incoming guests.
  • Address and resolve customer complaints effectively.
Required Qualifications:
  • Experience in handling phone calls and managing challenging situations.
  • Excellent interpersonal, organizational, and customer service skills.
  • Familiarity with Microsoft Office and reservation systems.
  • Preferred: 1 year of experience in a similar role within the hospitality sector.
  • High school diploma, GED, or equivalent.
About Comfort Inn Bozeman

Located near Montana State University, Comfort Inn Bozeman is situated in one of Montana's largest cities. The area offers a variety of activities and attractions for both adventure seekers and families.

As part of the Choice Hotels International family, our recently renovated establishment is dedicated to delivering exceptional guest experiences through our diverse accommodations and strong community ties.

Our Utah-based hotel management company emphasizes a culture of service excellence and guest satisfaction.