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Guest Services Representative
2 months ago
The SCI Hotels LLC is in search of enthusiastic individuals who are passionate about delivering exceptional customer experiences. The primary role of the Front Desk Clerk is to ensure guest satisfaction through professional and friendly front desk service. This position also involves providing efficient and effective service to optimize room revenue. While previous customer service experience is beneficial, it is not mandatory.
We are looking to fill both full-time and part-time front desk roles to cover various shifts, including morning and evening hours, as well as weekends.
Key Skills & Qualifications:
- Ability to deliver professional and courteous guest service.
- Strong time management skills and capability to work independently.
- Excellent organizational skills, multitasking ability, and keen attention to detail.
- Effective verbal and written communication skills.
- Positive and professional demeanor when addressing guest inquiries.
- Basic computer proficiency and fundamental math skills.
- Prior customer service experience is advantageous but not essential.
Core Responsibilities:
- Assist guests in a courteous and professional manner.
- Perform duties efficiently while adhering to budgetary constraints.
- Welcome guests and manage hotel registration and transactions promptly, ensuring confidentiality.
- Stay informed about hotel amenities, services, and local attractions to assist guests effectively.
- Handle all guest accounting functions in accordance with established procedures to maintain accuracy.
- Follow credit and inventory control procedures to minimize revenue loss.
- Utilize sales techniques to promote the property, maximizing occupancy and average rates.
- Operate the telephone system according to brand standards, using proper etiquette.
- Accurately manage telephone and walk-in reservations.
- Monitor printing and faxing to ensure timely handling of documents.
- Maintain cleanliness in the lobby area and assist with laundry duties as necessary.
- Clear snow from entrances and walkways as required.
- Act as the manager on duty in the absence of senior management.
- Understand and implement all safety and security protocols to ensure a safe environment for guests and staff.
- Keep supervisors informed of any significant issues or unusual occurrences.
- Perform additional duties as assigned.
Additional Information:
Reasonable accommodations may be made for individuals with disabilities to perform essential functions without compromising guest satisfaction or business operations.
This job description is intended to outline the primary duties and responsibilities of the position. Employees may be required to follow other job-related instructions and perform additional duties as requested by their supervisors.
We offer flexible scheduling, competitive compensation, eligibility for bonuses, annual performance-based raises, hotel discounts, vacation pay, 401k options, and benefits for full-time employees once eligibility criteria are met.
Employment is contingent upon passing a background check and drug screening.
We are an E-Verify participating employer.
EOE M/F/Vet/Disability
