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Guest Services Representative

2 months ago

Bozeman, Montana, United States SCI Hotels LLC Full time
Position Overview

The SCI Hotels LLC is in search of enthusiastic individuals who are passionate about delivering exceptional customer experiences. The primary role of the Front Office Associate is to ensure guest satisfaction through professional and courteous service at the front desk. This position also involves providing efficient and effective service to optimize room revenue.

Available Positions: We are offering both full-time and part-time front desk roles to cover various shifts, including morning and evening hours, with weekend availability.

Key Skills & Qualifications:

  • Ability to deliver professional and courteous guest service.
  • Strong time management skills and capability to work independently.
  • Excellent organizational skills, multitasking ability, and keen attention to detail.
  • Effective communication skills, both verbal and written.
  • Positive and professional demeanor when addressing guest inquiries.
  • Basic computer proficiency and mathematical skills.
  • Previous customer service experience is preferred but not mandatory.

Core Responsibilities:

  • Assist guests in a professional and courteous manner.
  • Perform job duties efficiently while adhering to budgetary guidelines.
  • Greet guests and manage hotel registration and transactions promptly, ensuring confidentiality.
  • Stay informed about hotel services, accommodations, and local attractions to assist guests effectively.
  • Handle guest accounting functions according to established procedures to maintain accuracy.
  • Follow credit and inventory control protocols to minimize revenue loss.
  • Utilize sales techniques to promote the property, maximizing occupancy and average rates.
  • Operate the telephone system professionally, adhering to brand standards.
  • Accurately process reservations received via phone and in-person.
  • Monitor and manage office equipment to ensure timely handling of documents.
  • Maintain cleanliness in the lobby area and assist with laundry duties as necessary.
  • Clear snow from entrances and walkways as required.
  • Act as the manager on duty in the absence of senior management.
  • Understand and implement hotel safety and security protocols to ensure a safe environment.
  • Keep supervisors informed of any significant issues or concerns.
  • Perform additional duties as assigned.

Additional Information:

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions without compromising guest satisfaction or business operations.

This job description is intended to outline the primary duties and responsibilities of the position. Associates may be required to follow other job-related instructions and perform additional duties as requested by their supervisors.

We offer flexible scheduling, competitive compensation, bonus eligibility, annual performance-based raises, hotel discounts, vacation pay, and benefits for full-time associates after meeting eligibility criteria.

Employment is contingent upon passing a background check and drug screening.

We are an E-Verify participating employer.

Equal Opportunity Employer M/F/Vet/Disability