Office Operations Manager

1 week ago

Albany, New York, United States Suburban Propane Full time

About the Role

We are seeking a highly skilled and motivated Office Operations Manager to play a pivotal role in the success of our company by managing the customer service and administrative functions at a Customer Service Center (CSC).

Key Responsibilities

  • Manage the CSC office function, which may include running reports, payroll, scheduling employee training, and handling office supplies and equipment.
  • Design and implement efficient office processes and procedures.
  • Ensure efficient execution and compliance of processes and procedures, which may include customer account and billing processes, credit and collections, bank deposits, petty cash, fuel inventory, and general delivery and service.
  • Recruit, manage, and train Customer Service Representatives ensuring maximum productivity, customer satisfaction, and compliance.
  • Resolve customer complaints, research complex customer issues, and monitor Customer Service team call transactions.

Why Work with Us

At Suburban Propane, we offer a competitive compensation package, including:

  • Medical, dental, and vision benefits (eligibility after just 30 days of employment).
  • Paid time off that increases with tenure.
  • A 401(k) with company match and immediate vesting.
  • A new employee training program and many opportunities for continued learning and career development.
  • Disability and life insurance.
  • Employee recognition program.
  • Generous tuition assistance program.
  • Propane discounts, and more.

Requirements

To be successful in this role, you will need:

  • A minimum of 3 years of related experience.
  • A High School diploma or GED (Associate's Degree preferred).
  • Advanced customer service skills, including experience dealing with complex customer service issues.
  • Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports.

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