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Clinical Operations Manager

2 months ago

Albany, New York, United States Tandem Clinical Research Full time

JOB DESCRIPTION

Tandem Clinical Research is a leading organization in the field of clinical trials, committed to evaluating innovative treatments and devices across various medical conditions. We are currently looking for a Clinical Operations Manager to enhance our Albany Team.

The Clinical Operations Manager is responsible for overseeing the comprehensive management of the clinic and its personnel. This role entails providing support to department heads as they navigate daily operations while ensuring compliance with established protocols and regulatory standards.

KEY RESPONSIBILITIES

· Oversee clinic operations

· Mentor and develop departmental leaders

· Define, implement, and update operational policies and procedures

· Assess clinic productivity

· Participate in financial discussions

· Manage clinic budgeting and forecasting

· Ensure the financial viability of the clinic

· Collaborate with department leaders on operational matters

· Work alongside HR to establish hiring protocols

· Supervise departmental training initiatives

· Recruit and retain high-caliber talent

· Guide all departments to achieve successful clinical trials

· Facilitate the informed consent process and conduct study-related visits

· Monitor participant adherence to protocol requirements

· Evaluate, track, and report adverse events in accordance with protocols

· Maintain accurate records of study activities, including source documentation and data management

· Dispense investigational products, calculate dosages as necessary, and provide instructions

· Complete case report forms and address any queries

· Report protocol deviations to relevant parties as required

· Collect, process, and ship study-related specimens

· Assist fellow study coordinators as needed

· Manage quality assurance activities for assigned protocols in line with site SOPs

· Ensure compliance with study protocols and maintain participant confidentiality

· Prepare and present corrective action plans

· Supervise all aspects of assigned clinical trials

· Lead investigator and site initiation meetings as necessary

· Ensure all departments comply with protocols and applicable regulations

· Uphold study quality and participant confidentiality

· Perform other related duties as assigned

· Engage in occasional community outreach initiatives

QUALIFICATIONS

· Exceptional leadership, organizational, computer, and communication skills

· Proven ability to manage managers

· Capacity to multitask, prioritize effectively, and work collaboratively

· Proficient in utilizing time efficiently to enhance operational effectiveness

· Commitment to maintaining confidentiality

· Ability to communicate effectively in a multi-office environment

· Competence in operating all job-related office equipment

· Strong conflict resolution skills

EDUCATION AND EXPERIENCE

· Bachelor's Degree required

· Advanced degrees or medical licenses (MS, LPN, RN) are advantageous