Customer Service Manager Trainee

3 days ago

Middleboro, Massachusetts, United States Hannaford Supermarkets Full time
Job Summary

We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Hannaford Supermarkets. As a key member of our management team, you will be responsible for managing retail operations for assigned departments, making decisions that impact store associates, merchandise quality, and customer service.

Key Responsibilities
  • Foster a positive and inclusive work environment to retain associates and customers.
  • Ensure all quality standards are met and maintained.
  • Manage department operations in accordance with established department standard practices.
  • Ensure the maintenance of the department's appearance and presentation.
  • Hire, train, and develop associates to meet department needs.
  • Attain departmental financial objectives.
  • Supervise performance of all duties and responsibilities of assigned department associates.
  • Role model outstanding customer service and use good judgment in delegation, assignment, and follow-up.
  • Ensure accurate records of production, shrink, sales, and inventory.
  • Meet physical requirements of the position, with or without reasonable accommodations.
Requirements
  • Strong understanding of store operations and total store merchandising techniques.
  • Excellent interpersonal, customer service, and communication skills.
  • Excellent organizational skills and ability to learn multiple tasks and technical requirements of the job.
  • Demonstrated good judgment in solving problems, making decisions, handling complaints, and resolving grievances.
  • Ability to lead and manage associates throughout multiple departments.
  • Department Manager or equivalent experience required.
  • College degree or equivalent preferred.
  • Accreditation by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager.
Physical Requirements
  • Ability to use computers and other communication systems required to perform job functions.
  • Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally.
  • Push/pull up to 40 lbs. regularly.
Preferred Requirements
  • Assist in attaining financial objectives: sales, payroll percent, gross margin, shrink, and control of other expenses.
  • Ensure all company policies and procedures are followed.
  • Foster a sales-driven, consumer-focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness.
  • Treat all associates with fairness, dignity, and respect.
  • Ensure the maintenance of the store's appearance and presentation and ensure quality conditions of all products.
  • Manage performance of duties and responsibilities of assigned department associates.
  • Make hiring, training, and performance management recommendations for assigned department associates.
  • Support the development needs of assigned department associates.
  • Use good judgment in delegation, assignment, and follow-up required for the efficient performance of the store.
  • Observe and ensure compliance with company security, safety, and food safety standards.
  • Maintain techniques and layouts of merchandise consistent with the corporate merchandising philosophy.
  • Complete understanding of the causes and means for resolving inventory shrink issues in assigned departments.
  • Understand the use of company tools such as MPP, financial reports, scheduling, ordering, and business information systems.
  • Maintain solid communications with the management team, all associates in the store, and throughout the organization.
  • Treat all store information as strictly confidential.

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