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Cannabis Retail Specialist

2 months ago

Middleboro, Massachusetts, United States Holistic Health Group Inc Full time

Company Overview


Holistic Health Group Inc. is a comprehensive medical and recreational cannabis enterprise dedicated to cultivating premium cannabis through a proficient and dedicated workforce.


As an equal opportunity employer, Holistic Health Group Inc. welcomes all qualified candidates to apply, ensuring that employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Our mission is to foster a healthy, inclusive, and enjoyable work environment for all team members.

We seek individuals who are proactive, take pride in their contributions, and aspire to grow their careers within the cannabis sector.


Position Overview


The Cannabis Retail Specialist will provide a welcoming atmosphere and assist customers in understanding, selecting, and purchasing a diverse range of cannabis products, including flowers, concentrates, edibles, and topicals.

This role requires not only extensive knowledge of the products' benefits, effects, aromas, and flavors but also a friendly, engaging, and empathetic demeanor.

The Retail Specialist will support the management team in the daily operations of the store while adhering to established policies, procedures, and operational standards.


Key Responsibilities

  • Deliver expert knowledge and personalized service to each customer by elucidating the potential advantages of the cannabis products available.
  • Ensure that customer inquiries or issues are addressed promptly and thoroughly.
  • Relay any customer requests or unresolved issues to management without delay.
  • Responsible for accurately processing, coordinating, and fulfilling customer orders using the Point of Sale (POS) and inventory management systems in accordance with company, local, and state regulations.
  • Adapt to fluctuating sales volumes and maintain an active presence by engaging in continuous learning, creating an inviting atmosphere, and assisting in keeping the dispensary well-stocked, organized, and operational while prioritizing customer satisfaction.
  • Achieve or surpass daily sales goals by following the customer engagement selling cycle with tailored product recommendations, including meeting individual and team sales objectives within the dispensary.
  • Assist management in ensuring compliance with all regulatory and operational standards.
  • Contribute to a positive workplace culture by treating all individuals with respect and dignity while fostering a curiosity about cannabis.
  • Perform additional tasks as assigned by the Manager or Store Lead.

Qualifications

  • Must remain informed and comply with all policies and regulations set forth by the state cannabis authority.
  • Must meet the age requirement as stipulated by the state cannabis authority (21 years).
  • Must successfully pass all background checks mandated by the state cannabis authority.
  • Flexibility to accommodate scheduling that may include varying shifts, weekends, and holidays.
  • Maintain consistent and punctual attendance.

Education

  • High school diploma or GED preferred.

Experience

  • A minimum of 1-3 years of experience in a cannabis retail environment is preferred.
  • Previous customer service experience in hospitality, pharmacy, or retail settings is advantageous.

Skills and Abilities

  • Strong attention to detail.
  • Excellent time management capabilities.
  • Effective communication skills with customers, caregivers, and team members.

Working Conditions

  • Work primarily takes place in a dispensary environment.
  • Frequent interaction with staff, vendors, and customers, including occasional engagement with law enforcement and state inspectors.

Physical Requirements

  • The individual in this role will frequently communicate with customers and caregivers regarding medical conditions and product offerings, requiring accurate information exchange.
  • Regularly operates computer/POS systems and standard office equipment such as printers and phones.
  • Must be able to remain stationary while checking in customers or operating the register.
  • Regularly moves and transports dispensary products weighing up to 30 lbs.
  • Ability to twist, turn, bend, stand, and walk as necessary to fulfill the responsibilities of a dispensary agent.
Holistic Health Group Inc. is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.