Senior Accounts Receivable Specialist

2 weeks ago


Middleboro, Massachusetts, United States Informa Group Plc. Full time


At Informa, every day brings unique challenges and opportunities, supported by a vibrant community where you can truly make a difference.

We are a global organization dedicated to connecting experts with valuable insights, enabling them to enhance their knowledge and capabilities through live and virtual events, data-driven services, and academic research.

With a workforce of over 10,000 employees across 30 countries, we proudly belong to the UK's FTSE 100 group of leading public companies.

In our Global Support division, we deliver expert advice and hands-on assistance to the Informa Group and its various business units.

Our collaborative and adaptable approach spans across technology, finance, legal, corporate development, human resources, communications, operations, and more, empowering our brands to better serve their clients and drive the company's success.

Role Overview: The primary objective of this position is to ensure the timely collection of all outstanding payments owed to Informa, adhering to established collection policies and procedures to meet collection goals. Additionally, the role involves recovering payments from clients who have surpassed their credit limits or terms, thereby minimizing the risk of bad debts.

It is essential to maintain a professional, efficient, and knowledgeable interaction with both customers and colleagues, addressing customer inquiries and securing payments within credit terms while nurturing valuable customer relationships.

Compliance with all company policies is crucial, and specific responsibilities must be executed within designated timeframes, all while delivering exceptional service to Informa's customers and team members.


Key Responsibilities:
- Highlight the customer portal during outreach efforts
- Collect all outstanding payments in accordance with credit control policies to achieve collection targets
- Recover funds from clients exceeding credit limits or terms to mitigate bad debts
- Foster strong internal and external relationships with sales teams and customers
- Ensure accurate and timely entry of customer contact notes into SAP or relevant systems
- Manage overdue sales balances and proactively contact customers for payment prior to event start dates, as applicable
- Resolve customer queries promptly and collect aged debts to minimize bad debt provisions
- Handle straightforward disputes and escalate complex issues to the Team Leader
- Meet monthly cash collection targets set for your designated accounts

- Oversee any unallocated cash items related to your accounts and collaborate with the Cash Application team to ensure proper allocation upon receiving necessary documentation from customers.

- Provide weekly reports to the business detailing current debt levels as required for your division
- Complete necessary documentation for customers to facilitate payment processing (vendor request forms, tax forms, etc.)
Qualifications:
- Strong understanding of customer operations processes
- Familiarity with best practices in customer service operations
- Proficiency in SAP systems is preferred
- Relevant qualifications are advantageous

Skills & Abilities:
- Excellent communication skills with the ability to build relationships with diverse stakeholders
- Proficient in Excel, Word, and Outlook
- Competence in utilizing relevant internal systems
- Demonstrate integrity, tact, and diplomacy
- Collaborate effectively as part of a team
- Capable of managing a variety of related tasks
- Proactively address problems
- Flexibility within the role
- Strong oral and written communication skills

Additional Information:
At Informa, we strive to create a rewarding, supportive, and enjoyable work environment for all employees. Here’s what you can expect when you join us:

Freedom & Flexibility:
Our colleagues appreciate the flexibility and trust they receive, allowing for a balance between office and remote work.

Community Engagement:
We foster a welcoming culture with both in-person and virtual social events, including our charity initiatives and active diversity and inclusion networks.

Broader Impact:
Employees can dedicate up to four days per year to volunteer, with matching funds available for charitable contributions.

Career Development:
Opportunities for career advancement through tailored training, mentoring, and access to thousands of courses on LinkedIn Learning.

Time Off:
Enjoy 25 days of annual leave, increasing to 27 days after two years, plus a birthday leave day and the option to work remotely for up to four weeks a year.

Personal Benefits:
A variety of benefits to choose from, including company-funded private medical coverage.

ShareMatch Scheme:
Become an Informa shareholder with free matching shares.

Wellbeing Support:
Access to EAP assistance, mental health resources, and healthy living subsidies.

Awards & Recognition:
Acknowledgment for outstanding work through global awards and recognition programs.

Global Collaboration:
Opportunities to work with teams worldwide in our international organization.
At Informa, we value energy and ambition, seeking colleagues who are eager to contribute and make a difference.

We are committed to fostering inclusive experiences and environments where diverse perspectives are welcomed. As part of our diversity and inclusion initiatives, we are an Equal Opportunities Employer, making decisions based on qualifications and merit without discrimination.

For more information, please refer to our website.



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