Help Desk Technical Assistant

3 weeks ago

Washington, Washington, D.C., United States iTrust Human Capital Management Full time
Job Overview

iTrust Human Capital Management is seeking skilled Help Desk Technical Assistants to join our IT support team. As a Help Desk Technical Assistant, you will provide technical assistance across three tiers of support, ensuring efficient resolution of IT issues and maintaining high levels of user satisfaction.

Key responsibilities include:

  • Providing advanced troubleshooting for hardware, software, and network issues
  • Managing and maintaining desktop and laptop configurations
  • Assisting with software installations and updates
  • Performing basic server and network troubleshooting
Tier I Qualifications

A minimum of 0-2 years of IT support experience and an Associate's degree in IT or related field (or equivalent experience)

Tier II Qualifications

A minimum of 2-5 years of IT support experience and a Bachelor's degree in IT, Computer Science, or related field

Tier III Qualifications

A minimum of 5+ years of IT support experience and a Bachelor's degree in IT, Computer Science, or related field (Master's preferred)

The estimated salary range for this position is $60,000 - $90,000 per year, depending on location and qualifications.

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