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Front Desk Agent

4 weeks ago

San Francisco, California, United States Spire Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Greet and register guests in a friendly and professional manner.
  • Provide accurate and timely information to guests regarding hotel services and amenities.
  • Process guest transactions and handle cash, credit card payments, and other forms of payment.
  • Respond to guest inquiries and resolve any issues or concerns in a prompt and professional manner.
  • Work collaboratively with other hotel staff to ensure seamless guest service.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in a customer service or hospitality role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic math skills and accuracy with handling cash and credit card transactions.

What We Offer:

  • A competitive hourly rate.
  • A comprehensive training program to ensure your success in the role.
  • A dynamic and supportive work environment.
  • Opportunities for advancement and professional growth.