Front Desk Representative
4 weeks ago
Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton San Francisco Financial District. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and efficient check-in and check-out process.
Responsibilities:
- Register guests and process check-ins and check-outs in a friendly and efficient manner.
- Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
- Handle guest inquiries and resolve issues in a professional and courteous manner.
- Operate the front desk computer system and maintain accurate records.
- Assist with room assignments, key cards, and other guest requests.
- Participate in emergency procedures and maintain a safe and secure environment for guests and staff.
- Perform other duties as assigned to ensure the smooth operation of the front desk.
Requirements:
- High school diploma or equivalent required; college coursework in a related field is helpful.
- Previous experience in a hotel or related field is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Basic knowledge of Microsoft Office suite.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
About Us:
Hilton San Francisco Financial District is a premier hotel located in the heart of downtown San Francisco. We offer a unique blend of comfort, convenience, and exceptional service to our guests. Our team is dedicated to providing a warm and welcoming experience for all our guests.
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