Front Desk Associate

3 weeks ago


San Francisco, California, United States Crescent Hotels and Resorts Full time

Job Summary

Crescent Hotels and Resorts is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities.

Key Responsibilities

  • Greet and register guests, ensuring a warm and welcoming experience
  • Process check-ins and check-outs, handling room assignments, key cards, and other guest requests
  • Respond to guest inquiries and resolve issues in a timely and friendly manner
  • Use up-selling techniques to promote hotel services and facilities
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction

Requirements

  • 2 years of customer service experience, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of hotel operations and services

What We Offer

Crescent Hotels and Resorts offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.


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