Front Desk Associate
3 weeks ago
Job Summary
Crescent Hotels and Resorts is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and promoting hotel services and facilities.
Key Responsibilities
- Greet and register guests, ensuring a warm and welcoming experience
- Process check-ins and check-outs, handling room assignments, key cards, and other guest requests
- Respond to guest inquiries and resolve issues in a timely and friendly manner
- Use up-selling techniques to promote hotel services and facilities
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
Requirements
- 2 years of customer service experience, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Knowledge of hotel operations and services
What We Offer
Crescent Hotels and Resorts offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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