Front Desk Associate

5 days ago

San Francisco, California, United States Marriott International Inc Full time

Job Summary

We are seeking a skilled Front Desk Agent to join our team at Marriott International Inc. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Process all guest check-ins, confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, or credit.
  • Process all check-outs, resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identifying any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No related work experience.
  • No supervisory experience.
  • License or Certification: None.

Benefits

We offer a competitive salary, health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

About Us

At Marriott International Inc, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Our Culture

We pride ourselves on delivering excellence in the care and comfort of our guests. Our Gold Standards are the foundation of our service, and we strive to exceed our guests' expectations every day.

Join Our Team

We are a global brand leader in luxury hospitality, and we offer the chance to be proud of the work you do and who you work with. If you are passionate about delivering exceptional customer service and are committed to our values, we encourage you to apply for this exciting opportunity.

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