Customer Experience Specialist

10 hours ago


Durham, North Carolina, United States JD Service Now Full time
Customer Experience Expert

At JD Service Now, we're seeking a highly skilled Customer Experience Expert to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that every interaction with our customers is a positive one.

Key Responsibilities:
  • Convert incoming calls into scheduled service appointments
  • Deliver clear, engaging, and personable calls to customers
  • Respond to customer needs, resolve issues, and foster repeat business
  • Maintain and update customer records accurately
  • Adhere to our customer complaint resolution plan to keep clients happy
  • Participate in training and outbound call initiatives to boost your success
Requirements:
  • A proven track record in customer service
  • Excellent communication skills—both verbal and written
  • Strong IT skills, fast typing, and proficiency with phone systems
  • A team-oriented mindset but with a competitive edge
  • Highly organized, with top-notch follow-through skills
  • An empathetic approach to building customer trust
  • Positive, flexible, and motivated to succeed
Why Work with Us:

We're a high-performing team that is always looking for like-minded individuals. You'll join a supportive environment where we celebrate wins together and encourage each other to grow. With flexible hours and opportunities for advancement, you can thrive while balancing your life. Plus, the training we offer will help you sharpen your skills and boost your success.

Benefits:
  • Hourly starting at $20
  • 85% Employee Medical Insurance
  • Retirement Benefits w/ match
  • Life Insurance
  • 100% Employee Vision Insurance
  • 100% Employee Dental Insurance


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