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Customer Experience Ambassador

2 months ago

Durham, North Carolina, United States Nothing Bundt Cakes Full time
{"title": "Guest Service Representative", "description": "Delight Our Guests

We're seeking a warm and welcoming Guest Service Representative to create a memorable experience for our guests at Nothing Bundt Cakes. As the first point of contact, you'll be the face of our brand, ensuring every guest feels valued and appreciated.


Key Responsibilities:
  • Greet guests with genuine warmth and enthusiasm to determine their interests and needs.
  • Maintain strong product knowledge to educate guests on our cake distinction, size, and flavor profile options, pricing, and special promotions.
  • Suggest additional merchandise to complete a unique celebration.
  • Process guest orders efficiently and accurately using our point-of-sale system.
  • Replenish cake display cases to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and company policies and procedures.

Requirements:
  • Exhibits high energy interpersonal skills, is friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoys interacting with diverse people and providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining attention to detail.
  • Has the ability to understand and carry out verbal and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.

We're looking for a mature, reliable, and respectful individual who is passionate about delivering exceptional customer service. If you're a team player with a positive attitude and a love for baking, we'd love to hear from you

"}