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Customer Experience Specialist

2 months ago

Durham, North Carolina, United States Bath & Body Works Full time

About Us

Bath & Body Works is a leading fragrance retail brand, delivering fashion, trend, and newness through globally inspired products. We're a dynamic and profitable retailer, committed to creating an inclusive retail environment that fosters passionate associates.

The Opportunity

We're seeking a Sales Associate to join our team, where you'll be the face of Bath & Body Works. As a Sales Associate, you'll understand our customers' needs, help them find the best products, and deliver exceptional customer experiences that drive sales growth.

Key Responsibilities

  • Consistently execute our selling model in a fun, team environment
  • Meet sales goals and expectations during scheduled shifts
  • Build a highly satisfied and loyal customer base through engagement, product recommendations, and sales conversion
  • Support product replenishment activities to maintain a full and abundant store
  • Assist with floorset execution, window changes, visual presentation, and marketing placement as needed
  • Abide by our values, policies, procedures, and safety messages

What We Offer

  • A merchandise discount of 30% at Bath & Body Works
  • Mental health and well-being services and resources at no cost
  • An opportunity to save in the BBW 401(k) after one year and 1000 hours of service
  • A fun, rewarding experience where you can be yourself, as we believe in making the world a brighter, happier place through fragrance and diversity, equity, and inclusion

Qualifications

  • Demonstrated sales and customer service results in a fast-paced environment
  • Availability for varied weekly shifts, including weekend, closing, and peak hour shifts
  • Effective communication skills, open to feedback, and able to act on it