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Customer Service Representative

2 months ago

Wichita Falls, Texas, United States ADT Full time

Protecting Lives, One Call at a Time

At ADT, our mission is to provide top-notch security services that make a real difference in people's lives. As an Alarm Monitoring Representative, you'll play a critical role in helping us achieve this goal.

Key Responsibilities:

You'll be responsible for:

  • Monitoring and dispatching authorities for residential and small business alarms
  • Contacting responsible parties to verify alarm activity and provide instructions
  • Documenting alarm handling procedures and completing alarm processing
  • Providing customer support and troubleshooting during alarm calls

What We Offer:

We're committed to supporting our employees' growth and well-being. As an Alarm Monitoring Representative, you'll enjoy:

  • Competitive hourly rate of $16.00
  • Comprehensive benefits package, including medical, dental, vision, and 401(k) with employer matching
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

Requirements:

To succeed in this role, you'll need:

  • High school diploma or equivalent
  • Minimum six months of customer service experience
  • Technical aptitude, problem-solving skills, and ability to prioritize tasks

Why ADT?

We're a company that values our employees and is committed to making a positive impact in our customers' lives. If you're passionate about delivering exceptional customer service and making a difference, we encourage you to apply.