Customer Service Representative

1 month ago


Wichita Falls, Texas, United States Mass Markets Full time
Customer Service Representative

Are you looking for a part-time opportunity to work in a fast-paced call center environment? We are seeking a Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and selling new products and services.

Responsibilities:
  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunities and apply sales skills to upgrade
  • Explain and position products and processes with customers
  • Escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problem-solving and effective call handling

Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • Aptitude for conflict resolution, problem-solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred Qualifications:
  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
  • State or Federal work experience

Compensation and Benefits:
  • Standard starting compensation is commensurate with experience
  • Regular reviews and raises are awarded based on tenure and performance
  • Employees earn paid time off as well as paid holidays and paid training opportunities
  • Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy
  • Medical, dental, and vision coverage options
  • Advancement opportunities
  • Fun, engaging work environment
  • Casual dress code
  • Cash and prize contests


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