Customer Service Representative
1 week ago
As a Contact Center Representative at Mass Markets, you will handle inbound and outbound contacts in a professional manner, ensuring first call resolution through effective problem-solving and call handling. You will research systems to find missing information, coordinate with other departments to resolve issues, and document customer claims in appropriate systems. Additionally, you will lead fact-finding discussions to determine the best options for customers.
What We Offer:
Mass Markets is committed to providing a supportive and dynamic work environment. Our team is dedicated to delivering exceptional customer service, and we are seeking a skilled Contact Center Representative to join our team. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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