Guest Services Attendant
2 weeks ago
POSITION OBJECTIVE:
We are in search of a dedicated and detail-oriented individual to fulfill the role of a Door Attendant. This position is pivotal in creating a positive and inviting atmosphere for our guests, ensuring their comfort and satisfaction from the moment they arrive.
KEY RESPONSIBILITIES:
- Greet all guests with warmth and professionalism, opening doors and providing a friendly welcome.
- Assist guests with their luggage during arrival and departure, ensuring careful handling and timely delivery.
- Facilitate transportation arrangements for guests, including taxis, shuttles, and valet services, while offering directions as necessary.
- Maintain cleanliness and organization of the entrance, lobby, and surrounding areas, ensuring a safe and welcoming environment.
- Observe and report any unusual activities or security issues to the appropriate personnel to safeguard guests and staff.
- Address guest inquiries, requests, and concerns promptly and courteously, ensuring all matters are resolved to their satisfaction.
- Collaborate closely with front desk, bell services, and concierge teams to enhance guest service and support hotel operations.
QUALIFICATIONS AND SKILLS:
- High school diploma or equivalent is required.
- Previous experience in customer service, particularly within the hospitality sector, is advantageous.
- Maintain a vigilant and attentive demeanor, remaining composed during busy periods.
- Proficient in answering the entrance telephone and providing accurate information to guests and staff.
- Ability to communicate clear directions to local attractions, facilities, and services.
- Capable of providing accurate information regarding outlet hours, services, and transportation options.
PHYSICAL REQUIREMENTS:
- Ability to stand and walk for extended durations.
- Capability to lift and transport heavy luggage and items, occasionally up to 50 lbs.
- Willingness to work in various weather conditions as necessary.
- Flexibility to work evenings, weekends, and holidays based on operational needs.
NOTE:
This job description has been reviewed to include only essential functions and basic duties. Additional responsibilities may be assigned as deemed appropriate. Job descriptions are not intended to create employment contracts. Cipriani is an equal opportunity employer.
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