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Guest Services Coat Attendant
2 months ago
Position Overview: The Coat Check Attendant plays a vital role in overseeing the secure storage and retrieval of guests' coats, bags, and personal belongings. This position emphasizes exceptional guest service, ensuring the safety and organization of items while maintaining a neat and efficient coat check environment.
Key Responsibilities:
- Warmly welcome guests upon arrival and assist with their coats and personal items.
- Promptly and professionally address any inquiries or concerns from guests.
- Efficiently manage the check-in process for coats, bags, and personal items, ensuring they are securely stored and properly tagged.
- Organize and categorize items within the coat check area to minimize the risk of loss or confusion.
- Accurately retrieve and return items to guests when they are ready to depart.
- Monitor the coat check area to prevent unauthorized access and ensure the security of all stored items.
- Report any suspicious activities or security issues to the appropriate personnel.
- Follow venue policies and procedures for handling lost or forgotten items.
- Maintain cleanliness and organization in the coat check area throughout the shift.
- Regularly check and replenish supplies such as claim tickets, hangers, and storage hooks.
- Assist with the setup and breakdown of the coat check area as needed.
- Comply with all company guidelines and procedures.
Qualifications:
- Prior experience in a guest service role or similar position is preferred.
- Familiarity with ticketing systems is advantageous.
- Experience in fine dining settings is a plus.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Capability to work effectively in a fast-paced environment.
- Physical stamina and the ability to lift heavy items.
- Flexibility to work varied hours, including evenings, weekends, and holidays.
Commitment to Equal Employment:
We are dedicated to providing equal employment opportunities to all employees and applicants without discrimination based on race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender, gender identity or expression, sexual orientation, marital status, military service, veteran status, physical or mental disability, or any other characteristic protected by applicable laws.
We strive to accommodate the known limitations of qualified applicants and employees with disabilities, as required by the Americans with Disabilities Act and relevant state and local laws, unless such accommodation would impose an undue hardship on our operations.
This job posting is not intended to be an exhaustive list of all duties, responsibilities, or activities required for this position. Responsibilities may change at any time, as permitted by applicable law.
More information about The Polo Bar can be found on our website.