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Guest Services Coat Attendant
2 months ago
Overview: The Guest Services Coat Attendant plays a vital role in overseeing the secure storage and retrieval of guests' coats, bags, and personal belongings. This position emphasizes exceptional customer service, ensuring the safety of items, and maintaining an orderly coat check environment.
Key Responsibilities:
- Welcome guests with a friendly demeanor, assisting them with their coats and personal items.
- Respond to guest inquiries and concerns in a timely and professional manner.
- Accurately check in coats, bags, and personal items, ensuring they are securely stored and tagged with the appropriate claim ticket.
- Organize and classify items within the coat check area to minimize the risk of loss or confusion.
- Efficiently retrieve and return items to guests as they depart.
- Monitor the coat check area to prevent unauthorized access and safeguard all belongings.
- Report any suspicious activities or security issues to the designated personnel.
- Manage lost or unclaimed items in accordance with venue policies.
- Maintain cleanliness and organization in the coat check area throughout the shift.
- Regularly check and replenish supplies such as claim tickets, hangers, and storage hooks.
- Assist with the setup and dismantling of the coat check area as needed.
- Comply with all company policies and procedures.
Essential Qualifications:
- Prior experience in a customer service role or a similar position in hospitality is preferred.
- Familiarity with ticketing systems is advantageous.
- Experience in fine dining settings is a plus.
- Outstanding interpersonal and communication abilities.
- Strong organizational skills and meticulous attention to detail.
- Capacity to perform efficiently in a fast-paced environment.
- Physical endurance and the ability to lift heavy items.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Commitment to Equal Opportunity:
We are dedicated to providing equal employment opportunities to all employees and applicants without discrimination based on race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition, genetic information, or any other characteristic protected by applicable laws.
We strive to accommodate the known limitations of qualified applicants and employees with disabilities as required by law, unless doing so would impose an undue hardship on our operations. If you require assistance to apply for a position or participate in an interview, please reach out to our Human Resources department.
This job posting is not intended to cover all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time, in accordance with applicable law.
For more information about The Polo Bar, please visit our website.
