Airport Operations Manager

4 days ago


Santa Ana, California, United States SIXT USA Full time
Job Description

SIXT USA is seeking a highly skilled and experienced Airport Operations Manager to lead our newest Airport location in Southern California, SNA. As a key member of our team, you will be responsible for driving the growth and profitability of our operation while ensuring exceptional customer service.

Key Responsibilities:
  • Operational Excellence: Ensure the effective processing of all car rental transactions, maintaining high standards of quality and efficiency.
  • Customer Service: Provide exceptional customer service and issue resolution, ensuring a positive experience for our customers.
  • Employee Management: Participate in all areas of employee management, including training, coaching, and mentoring of staff.
  • Cost Control and Sales: Understand cost control and achieve individual sales goals, monitoring prices and setting rates for walk-ups.
  • Market Penetration and Revenue Growth: Increase the market penetration of the branch and drive revenue growth, upholding company standards and processes.
  • Training and Development: Actively participate in the training, coaching, and mentoring of Management Trainees, Rental Sales Agents, Return Agents, and all other staff.
  • Performance Reviews and Staff Meetings: Complete performance reviews on all employees, holding meetings to discuss strengths and weaknesses, and organizing weekly staff meetings to keep employees motivated and informed.
  • Sales Calls and Escalated Issues: Complete sales calls with Management Trainees to further their development and handle or assist in the resolution of escalated customer service issues.
Requirements:
  • Education: Bachelor's degree
  • Experience: Minimum of 10 years of work experience in sales and customer service, with a minimum of 5-7 years of management experience in the rental car industry running an airport location.
  • Qualifications: Must be at least 21, have a valid driver's license with a clean driving record, and be authorized to work in the United States.
  • Additional Requirements: Ability to work 40 hours per week, including day and/or evening hours, and likely require at least 20% travel, some of which may be by airplane.
Benefits:

SIXT USA offers a comprehensive benefits package, including paid vacation, medical, dental, vision, and 401(k), as well as opportunities for future growth and development within the company.



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